Customer Relations Specialist (Contract-Based)

What You’ll Be Doing

• Responsible for customer needs through live chat, social media, and email.
• Manage large amounts of incoming inquiries.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Why You Should Join Us

• Working in the customer service area will familiarise you with a number of different operating systems and programs that will be useful in many other careers and roles that you may have later on down the track and you will become the Service Champion!
• Regional network: you will join one of the most diverse workplaces, and you will get to learn on how to work with regional stakeholders across Asia
• Flexible working arrangements: as part of our commitment, we empower human potential by providing flexible working arrangements, so you’ll get to work anywhere according to your preference

Who We Are Looking For

• 1-2 years of experience in customer service/contact center (non-voice), fresh graduates are welcome.
• Good command of English
• Minimal Diploma from any major.
• Proven customer support experience or experience as a client service representative.
• Familiarity with CRM systems and practices tools like Zendesk, Freshdesk, Salesforce, and Zoho
• Empathetic and stress tolerance
• A team player, but also a self-starter
• Strong interpersonal skills
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.