Customer Operations - E-Learning Designer

Job Description:

• Create and facilitate learner-centered e-Learning courses
• Write clear and concise text for online courses, Train-the-Trainer guides, job aids, audio/video scripts, instructional text, promotional content, and other resources
• Demonstrate and maintain knowledge of user experience and user design through ongoing assessments
• Demonstrate Narration and Animation skills
• Plan and execute e-Learning modules in LMS to include compliance, management, and staff training
• Experience with adult learning theories
• Plans and oversees the implementation of online staff development programs relating to best practices
• Supervises e-Learning staff, academic professionals, technical/support staff, and casual/student workers
• Researches and implements new instructional strategies to remain competitive in the delivery of education; research emerging technologies and their application to teaching and learning
• Manages the production of high-quality video, multi-media, and graphic materials to support the delivery of instruction and services. Collaborates with staff, Training Manager, and others to plan, script, and deliver instructional and aesthetically sound media productions
• Use instructional design principles to create e-Learning programs, focusing on quality, collaboration, learner motivation, and engagement

Requirements:

• Master’s Degree in Education or related field and 2+ years of progressively responsible experience related to eLearning and multimedia production
• An understanding of digital user interaction, and have an instinct for creating simple and intuitive user experiences
• Ability to utilize user insights, data, and statistical analyses to inform decisions
• Experience with self-learning and invisible learning systems
• Project management principles and practices
• Video, multimedia, and graphic material production principles and practices
• Applicable software systems utilized in daily operations
• Applicable digital production equipment
• e-Learning principles and practices
• Understanding of adult learning theory and practice
• Current and emerging educational technology