Customer Intelligence Specialist

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure.
#LI-Hybrid

Job Descriptions:

• Do Social Listening for direct & indirect mention of Tiket.com and gather the data
• Leveraging social listening or survey to detect and understand customer trends on social media
• Generating insight and suggestions or recommendations from crawled social posts data
• Giving insight regarding a public post how big the opportunity size that may be converted to leads or sales
• Produce a report based on gathered data and insight
• Listen to Public Post to identify the opportunity size of Engageable Post without mentioning any brand
• Classified priority user/influencer/public figure when having negative sentiment
• Present report to relevant stakeholders

Requirements:

• Bachelor's degree in Management, Economics, Mathematics, Statistics, Psychology
• 2-3 years in Social Listening, Customer Service, Business Analyst fields
• A solid understanding of social listening is a must, have experience using any social listening tools
• Understand the customer experience and/or customer service
• Possess both qualitative and quantitative research skills
• Excellent interpersonal, verbal, and written communication skills
• Strong critical thinking, analytical skills, and problem-solving capabilities

In the event that you haven’t received any updates after 3 weeks, your data will be kept and we may contact you for another career destination. Meanwhile, discover more about tiket.com on Instagram, LinkedIn, or YouTube.