Glints sedang merekrut seorang
Customer Experience Manager
Loker ini dibuat lebih dari 2 bulan yang lalu
At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organisations realise their human potential by joining great organisations, learning the right skills and building great teams.
We’re looking for a Managed Talent Manager to join our Managed Talent team, to help retain our Hubber in Indonesia office. Also, to ensure our Hubber is having a great experience with Glints and its employer.
What You'll Be Doing
- Increase the Hubber retention and Hubber Seat retention to 80% by the end of 2022
- Launch and manage projects to drive Hubber retention, satisfaction, and data collection
- Acquire resources and support from Customer Support and Finance to solve Hubber’s issues
- Ensure the operational data is inputted accurately and in timely manner
Why You Should Join Us
- Be part of the team who pioneers and owns the retention effort for Hubbers
- Contribute to the development of Indonesia by nurturing great talents across industries
- A chance to develop your leadership and coaching skills as the #1 skills to drive your career growth and your team
- Contributing in designing and developing a retention milestone and directly involves on daily basis
Who We Are Looking For
- Aspiring customer-obsessed professional with 3-6 years experience managing a team and solving customer’s issues
- Possess good stakeholder management and able to effectively collaborate with other people, internally or externally
- Has basic working knowledge of data processing, analysis, and visualization for performance reporting (comfortable with using basic formulas in Ms Excel or Google Spreadsheets)
- Is a problem-solver, with the ability to proactively and effectively troubleshoot and provide solutions when issues arise
- Can create a concise yet informative presentation to update all stakeholders involved on project progress
- Possess a basic understanding of local tax and labor law as essential point in retaining Hubber
Let’s Realise Human Potential.
We have impacted many lives since we were founded in 2013, but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place.
What is Glints?
Glints is an online talent recruitment and career discovery platform with the enduring purpose of contributing to a world where people and organisations can realize their human potential.
Our tech-enabled approach to recruitment and career discovery connects more than 1.5 million candidates to their next dream opportunities, has supported more than 30,000 companies in finding top talents, doubled recruiter efficiency, and has raised more than US$30M+ from best venture investors in Asia to date.
Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times, and we are proud to be recognised by LinkedIn as one of the Top 10 Startups in Singapore in 2020.
Who We Are
At Glints, personal and professional growth are just as important as business growth. That's why we created the Glints Culture Code: #RIIBCOH. It defines our values, guides our decisions and actions, and is what makes us special.
Relentlessly Resourceful: Whatever it takes, just make it happen (ethically)
Integrity: Have courage, be guided by the truth, don’t be afraid
Impact: Missionaries, not mercenaries
Beginners’ Mindset: Stay humble, don’t be attached to ego
Customer Obsessed: Customers First
Ownership: Care intensely about the mission and take responsibility
High Standards: Dream big and deliver epic outcomes fast
Where We Work
Glints operates in multiple locations across Greater Southeast Asia, including Singapore, Indonesia, Vietnam, Taiwan and Malaysia.
Learn more about Glints and our culture at bit.ly/glintsculture,
Or check out our Careers Page at https://glints.com/careers!
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