CRM Executive - Contract Based (1 year)

Who We Are

OVO is Indonesia’s first fintech unicorn and a leading digital payment and financial services platform serving Indonesians nationwide. Our mission is to open up access to financial services through products and services that are easy-to-use, secure and affordable. With the support of Grab, Southeast Asia's largest mobile-technology company, we're excited to bring even more innovations to better serve the financial needs of Indonesians.

Looking to be a part of the effort to drive financial literacy and financial inclusion across Indonesia? Want to collaborate with teams that work hard while still keeping a fun camaraderie, and are quick to support each other? Want to work where your contributions and ideas are not only welcomed, but strongly encouraged, no matter if you're an intern, staff, or manager? Come join us!

At OVO, we prioritize staff health and wellbeing even as we achieve new heights and milestones together. In March 2020, within two weeks of the first reported case of COVID-19 in Indonesia, we implemented a company-wide WFH policy that is currently still in place, and continue to closely monitor the situation.

With more than 1.2 million merchants in 430+ cities and regencies, the OVO application can be used to access payments, transfers, top ups and withdrawals, as well as insurance, investment and lending services nationwide.

You Will

• Take charge in developing & running the technical CRM (Customer Relationship Management )project management
  working with regional stakeholders, with Engagement, Conversion, & Retention
  strategies in mind
• Own responsibilities over the CRM tech stack’s development & optimization
  ensuring we have a solid scalable infrastructure. I.e. Building & Integrating CDPs, Marketing Analytics Automation, etc
• Closely working with other teams (i.e. Data Analytics, Product, UI/UX, & MarTech Team) to optimize user experience from Conversion as well as User Centric
  approach
• Manage the CRM tooling, relationship with partners (e.g. Braze, Leanplum, MoEngage, Wavecell, etc), and the technical development of a diverse range of
  CRM channels.
• Help to find ways to improve CRM best practices, data utilization, and support in
  maintaining a benchmark of technical setups across all OVO Use Cases. I.e.
• Creating new dedicated program from scratch for CRM flows

What You Need