Deskripsi pekerjaan
Job Description:
- Monitor, guide, motivate agents, and making sure that the team are able to achieve target
- Solve day-to-day operational issues
- Analyse issues and provide feedback for improvements
Requirements:
- Previous experience in managing operational teams (preferrably QC or Operational Excellence) for at least 2 years of experience
- Capability to able to motivate agents and understand operationals end-to-end process
- Good in data reporting and familiar with excel analysis tools to identify and solve day-to-day operational issues
- Comfortable in managing and communicating with stakeholder, with intermediate English skill
- Able to work in shifting hours and overtime when needed
- Familiar with video platform (reels, snackvideo, etc)
- Willing to work in contract based and be placed in Solo
