OVO is looking for strong in management, administrative, and design thinking to start their adventure with us as Research Operations Intern

Who We Are

OVO is Indonesia’s fastest growing and leading payments and financial services platform in Indonesia. Within 2 years, OVO has been recognized as Indonesia’s 5th unicorn and continues to win customer mindshare and heart share through its innovations within Payments and as it accelerates its Financial Services offerings including digital lending, insurance and investments.

Anchoring on its vision and mission to be the largest Fintech platform in Indonesia through providing Indonesians with equal financial access, to date, OVO has extended its reach to be available across 115mn devices across >30 cities nationwide and is accepted across >500 retailers.

SummaryAs a Research Operations, you are the specialist in making sure the operational process of the research team is well planned, executed and monitored. You will tackle all the friction and inefficiency of our research process. To make it happen, you will work closely with all design team members and some departments in producing process standards and monitor its performance.This internship program will help you understand the design operations process through learning by doing mechanics and mentored by our Research Operations team member directly.Responsibilities:Manage user research participants, from alignment with related teams, recruitment process, execution and participant rewards Making sure research team activities are well executed, from sharing sessions, team rituals, end-to-end research projectEnsure research budget is always on trackEnsure all research documents are well-managed Find the most effective and efficient ways to do research recruitment Manage administration of design & research processes internally and externally, like license management, hiring process, research operations and so on, by working closely with other divisions.Requirements:Good analysis on operational process improvement with a proactive problem solving mindset.Highly motivated to understand team needs and find the root cause of their pain points as action items for improvement.Ability to manage clear & well-organized documentation.Able to use in google sheet tools (word processing, spreadsheets, presentations).Good communication skills with a proactive mindset to solve problems.Good English conversation, presentation and writing skills.Minimum internship period is 6 months.[Plus Point] Experienced in any design activities.[Plus Point] Experienced in any research planning & execution.

Lowongan Kerja Operations di OVO