Fazzfinancial sedang merekrut seorang
Community Manager
Loker ini dibuat lebih dari 2 bulan yang lalu
About Fazz Financial Group
Fazz Financial Group is a digital financial services group founded in 2016. It is based in Southeast Asia, and is the holding group for over 10 FinTech startups, which includes PayFazz, Xfers, Modal Rakyat, StraitsX, and others.
Fazz Financial Group’s mission is to enable financial access for everyone, especially within Southeast Asia, where 70% of its population is underserved.
Fazz Financial Group has headquarters in Singapore and Indonesia, with 600 staff spread across regional offices in Malaysia, Taiwan, and Vietnam. We are proud to be local and knowledgeable about the region, giving an intimate understanding of Southeast Asia’s financial needs.
As a local group born and bred in Southeast Asia, companies within Fazz Financial Group are among the first Indonesian startups, and one of the many Singaporean startups to be seeded by the prestigious Y-Combinator programme. We are backed by both global and local investors including Insignia Venture Partners, B Capital, BRI Ventures, and many others.
We know how important our mission is to improving the livelihoods of millions of people in Southeast Asia. That's why we're looking for passionate and driven people to join us to accelerate financial access for everyone.
Head to our website to get to know us better: https://fazzfinancial.com/
About the Role
We're looking for a Community Manager to expand our community efforts, helping to educate, empower, and inspire our users to build thriving online and offline communities all through our very own customer community. You'll work closely with the Head of Community to design and implement impactful community programs that helps community members to grow their business stage. Community managers should be comfortable finding creative ways of building community presence both online and offline, as well as using analytics in the formulation of a community strategy.
What you'll do
- Strategize, manage, and execute community management strategy to ensure user’s retention
- Establish the playbook for community group (consisting of rules of engagement, communication channels, ways of working, etc.)
- Continuously identify and implement improvement opportunities for community program strategy & execution process.
- Lead and oversee community program execution through online and offline initiatives (such as campaign, event, giveaway, etc)
- Work with other teams to identify and execute on opportunities for community growth and - integration of community marketing programs into overall digital and brand marketing initiatives.
- Set, monitor, and organize key metrics, KPI and goals (quantitative and qualitative) for growing, engaging, and retaining the community.
- Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency
What we're looking for
- 3+ years of relevant working experience preferably from e-commerce, FMCG, or other digital natives companies
- Proven track record in building, maintaining and growing online & offline communities to drive community engagement
- Experience planning and leading community initiatives (e.g., building an online forum, creating an event series and writing an email newsletter)
- Ability to identify and track relevant community engagement metrics
- Knowledge of online marketing and marketing channels.
- An experienced project planner, with strong cross team coordination skills at different levels in the organizations
- Having great ability in public speaking and written interpersonal skills, with the ability to communicate clearly and effectively with users, team members, and stakeholders.
- Love engaging with people, creative thinker and have an outgoing personality
- Proficiency in English & Indonesia, both written and verbal
We love reviewing all the applications we receive, but unfortunately, we may not be able to get back to everyone individually. If we’d like to move forward with your application, we’ll definitely be in touch!
Fazz Financial Group is an equal opportunity employer. Individuals seeking employment at Fazz Financial Group will be considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, or any other characteristic protected by applicable laws.
By submitting your application, you agree that Fazz Financial Group may collect your personal data for recruiting, regional organization planning, and related purposes.
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