Community Lead

As Community lead is expected to manage the pipeline of external communities to become our ideal (Silver) Qoala Plus Mitra. Engaging with targeted community to increase conversion of recruitment (Mitra) and also building the internal Qoala Plus Mitra Community with continuous engagement in order to maintain their loyalty.

Responsibilities

• Create community strategy and plan based on business direction (vision & mission)
• Building potential community pipeline as monthly target by creating plan to acquire the potential community, manage and maintain the community engagement
• Maintain offline/online engagement event to maintain the engagement rate with the potential community
• Collaborate with activation team to build internal engagement event
• Analyze data-insight to to improve community strategy and planning
• Perform research on current benchmark trends, competitor and potential community insights
• Identifying ideal Silver Mitra to increase the community conversion

• 3+ years of proven experience as Sr. Community Associate
• Experience in acquiring, maintaining and engaging communities
• Good communication skills
• Deliver self-driven traits to initiate projects, lead experiments and approach potential community
• Understanding of insurance product (both retail/personal line and commercial line) will be a plus
• Have experience in launching community engagement project end to end
• Excellent organizational, strong communication, problem-solving, negotiation and analytical skills
• Have a willingness to occasionally work after office hour and/or weekend in compensation for holiday replacement or incentive
• Detail oriented, have a go-getter personality, great enthusiasm and people persona / sociable manner
• Passionate about activation, cool-tempered and agile with the ability to excel in a fast-paced environment