Community Engagement Specialist

About Amartha

At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2025, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.

About the Role
We are seeking passionate and community-focused individuals to join our team as Community Specialists. These roles will be responsible for building and nurturing vibrant communities around our products and services. We’re hiring Community Specialists for specific community segments: Mitra/grassroots communities, retail lenders, and agents. Additional communities may be developed in the future. The ideal candidates will combine strong interpersonal skills with data-driven approaches to foster engagement, gather insights, and drive community growth.

Key Responsibilities

Community Building & Engagement:

• Engagement strategies to specific community segments.
• Curate and distribute content that adds value to members.
• Organize both online and offline discussions, events, and meetups.
• Build and nurture relationships with key members and potential advocates.

Community Growth & Retention:

• Develop strategies to foster community growth and retention.
• Focus on onboarding new members and increasing participation.
• Track growth metrics and implement retention strategies to sustain engagement.

Feedback Collection & Insights:

• Collect community feedback and generate actionable insights.
• Share findings with internal teams to guide product or service improvements.

Cross-Functional Collaboration:

• Collaborate with departments such as product, HR, marketing, and others.
• Align community initiatives with overall business objectives and advocate for community needs.

• A Bachelor’s degree in Marketing, Communications, Business, or a related field
• Proficient in community management platforms and social media tools.
• Knowledge of content creation and design tools.
• Experience with data analysis and community metrics.
• Familiarity with CRM systems, email communication, and event management platforms.
• Excellent communication and interpersonal abilities.
• Empathy and cultural sensitivity.
• Strong organizational skills and the ability to work independently.
• Experience with similar community segments like financial services or grassroots networks.
• Knowledge of the financial services industry and its products.
• Background in customer success, relationship management, or event organizing.