Deskripsi pekerjaan
About the Role:聽
Plan & develop active retailer communities. Ensure the community is fully operational & processes are running smoothly: planning, content strategy, reporting. Plan & run roadshows to hold offline meetups for retailers. Proactively grow communities on new platforms / offline
What You Will Do:聽
- Implement social media and communication campaigns
- Respond to comments and customer queries in a timely manner
- Monitor and report on feedback and online reviews
- Stay updated on new products and features
- Execute events to build community and boost awareness
What You Will Need:
- Should have at least 4 years of relevant experience in eCommerce, eb2b, or other internet companies as a social media manager, community manager
- Experience launching and managing community initiatives (e.g. building an online forum, launching the program, creating an event series, publishing newsletter)
What Skills You Will Need:
- Hands-on experience with social media management for the company
- Ability to track and measure online customer engagement metrics
- Excellent verbal communication & writing skills
