Community Development Junior Analyst

About the role (Role Objectives): 

Plan & develop active retailer communities. Ensure the community is fully operational & processes are running smoothly: planning, content strategy, reporting. Plan & run roadshows to hold offline meetups for retailers. Proactively grow communities on new platforms / offline

What you’ll do (Key Responsibilities): 

• Implement social media and communication campaigns
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Stay updated on new products and features
• Execute events to build community and boost awareness

What criteria you’ll need to fulfill (Requirements):

• 2+ years of relevant experience in eCommerce, eb2b, or other internet companies as a social media manager, community manager
• Experience launching and managing community initiatives (e.g. building an online forum, launching the program, creating an event series, publishing newsletter)

What skills you’ll need (Capabilities):

• Hands-on experience with social media management for the company
• Ability to track and measure online customer engagement metrics
• Excellent verbal communication & writing skills