Deskripsi pekerjaan
About the role (Role Objectives):聽
Plan & develop active retailer communities. Ensure the community is fully operational & processes are running smoothly: planning, content strategy, reporting. Plan & run roadshows to hold offline meetups for retailers. Proactively grow communities on new platforms / offline
What you鈥檒l do (Key Responsibilities):聽
- Implement social media and communication campaigns
- Respond to comments and customer queries in a timely manner
- Monitor and report on feedback and online reviews
- Stay updated on new products and features
- Execute events to build community and boost awareness
What criteria you鈥檒l need to fulfill (Requirements):
- 2+ years of relevant experience in eCommerce, eb2b, or other internet companies as a social media manager, community manager
- Experience launching and managing community initiatives (e.g. building an online forum, launching the program, creating an event series, publishing newsletter)
What skills you鈥檒l need (Capabilities):
- Hands-on experience with social media management for the company
- Ability to track and measure online customer engagement metrics
- Excellent verbal communication & writing skills
