Fazzfinancial sedang merekrut seorang
Community Content & Education Manager
Loker ini dibuat lebih dari 2 bulan yang lalu
About Fazz Financial Group
Fazz Financial Group is a digital financial services group founded in 2016. It is based in Southeast Asia, and is the holding group for over 10 FinTech startups, which includes PayFazz, Xfers, Modal Rakyat, StraitsX, and others.
Fazz Financial Group’s mission is to enable financial access for everyone, especially within Southeast Asia, where 70% of its population is underserved.
Fazz Financial Group has headquarters in Singapore and Indonesia, with 600 staff spread across regional offices in Malaysia, Taiwan, and Vietnam. We are proud to be local and knowledgeable about the region, giving an intimate understanding of Southeast Asia’s financial needs.
As a local group born and bred in Southeast Asia, companies within Fazz Financial Group are among the first Indonesian startups, and one of the many Singaporean startups to be seeded by the prestigious Y-Combinator programme. We are backed by both global and local investors including Insignia Venture Partners, B Capital, BRI Ventures, and many others.
We know how important our mission is to improving the livelihoods of millions of people in Southeast Asia. That's why we're looking for passionate and driven people to join us to accelerate financial access for everyone.
Head to our website to get to know us better: https://fazzfinancial.com/
About the Role
We're looking for a Community Content & Education Manager to expand our community efforts, helping to educate, empower, and inspire our users to build thriving online and offline communities all through our very own customer community. You'll work closely with the Head of Community to design and implement impactful educational and engaging content that helps community members to grow their business stage. Content managers should be comfortable finding creative ways of building community presence both online and offline, as well as using analytics in the formulation of a content strategy. You will be responsible for building a community brand identity and presence through the creation and dissemination of content. This involves developing content strategies, managing a content team, growing an online community and tracking that community's growth.
What you'll do
- Lead and manage the community content and education effort for our agents, whether via online and offline channels
- Define short-term and long-term strategy for community content and education, setting community curriculum based on growth stage, managing the needs of product adoption, and act as gatekeeper for community education verticals
- Create community content strategy that connect automatically with the audiences to increase engagement in community group
- Responsible for community brand image and content assets through content issued on all community channels (eg. community media publications, user success stories, training deck, etc)
- Ensure the content material meets with timeline and content qualities standards guideline
- Provide trends, recommendations, initiatives and evaluation related with community content and education
- Track & measure the impact of every education training and community content that align with team goals
- Establish regular reporting cadence and share your findings with your team and cross-channel partners. Continuously iterate and optimize experiences based on what you learn
What we're looking for
- 3-5+ years’ experience in content management, training and educational program, preferably from e-commerce, FMCG, or other digital natives companies
- Having affinity toward social media marketing and content creation will be preferable
- Interest in and experience with digitally-enabled learning
- Ability to produce engaging messages and high-quality content in accordance with the timeline
- Active thinking, accepting new things, and having strong creative copywriting skills
- Having great ability in public speaking and written interpersonal skills, with the ability to communicate clearly and effectively
- Having knowledge in customer research and analysis is a plus
- Growth mindset and willingness to learn and promote new philosophies to impact the customer that we serve
- Love engaging with people, creative thinker and have an outgoing personality
- Proficiency in English & Indonesia, both written and verbal
We love reviewing all the applications we receive, but unfortunately, we may not be able to get back to everyone individually. If we’d like to move forward with your application, we’ll definitely be in touch!
Fazz Financial Group is an equal opportunity employer. Individuals seeking employment at Fazz Financial Group will be considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, or any other characteristic protected by applicable laws.
By submitting your application, you agree that Fazz Financial Group may collect your personal data for recruiting, regional organization planning, and related purposes.
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