Tiket.com sedang merekrut seorang

Content Writer for Customer Care

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.

That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.

Your main duties in flying with us:

Manage article content for Help Center from creation and ensure all the information is updated
Monitor the performance of every article in Help Center
Manage script for stand by statement or maintenance update on IVR, static message and Help Center banner
Collaborate with brand team in order to enrich information in Help Center with different media type
Collaborate with Innovation Team in order to train Chatbot with updated article
Collaborate with Product Team in order to improve the Help Center capabilities

Mandatory belongings that you must prepare:

Excellent communication, fluently to spoken both in English & Bahasa
Strong writing and record keeping ability for reports
Good computer and knowledge base skills in contact center
Proven work experience as a writer/ content creator & having experience in contact center is an advantage
Strong Customer service orientation
Advance Verbal & Written communication skills
Good Teamwork
Strong initiative and result driven

In the event that you haven’t received any updates after 3 weeks, your data will be kept and we may contact you for another career destination. Meanwhile, discover more about tiket.com on Instagram, LinkedIn, or YouTube.

Lamar loker ini

Silakan referensi bahwa Anda menemukan lowongan kerja ini di Fungsi.id, ini membantu kami mendapatkan lebih banyak lowongan kerja berkualitas di sini, terima kasih!