Lamudi sedang merekrut seorang
CLIENT SUCCESS SPECIALIST (SURABAYA)
Loker ini dibuat lebih dari 2 bulan yang lalu
About Lamudi
Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach. Lamudi.co.id is a property technology company that aims to enable and support all parties along the property seeking, buying, and selling process from our range of products and services.
About the challenge
Are you a born multitasker? Are you organized, detailed, and service-oriented? Are you digital savvy, meaning you are able to quickly master new technologies and in particular digital media? Are you based in Surabaya and ready to be the new game-changer for our Surabaya market?
We are currently in the process of looking for a Client Success Specialist to join our growing team. You will be our front-line in supporting our big B2B clients. You will play a critical role in ensuring client success by collaborating with cross-functional teams to develop and execute engaging multi-channel marketing campaigns. You will be a generalist, a project manager while also maintaining client relations.
About Lamudi
Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach.
What a day at work for you will look like:
- You will work closely with the Business Development team to successfully onboard new clients and help develop effective digital marketing campaigns
- You will make a prioritize and manage multiple complex projects concurrently
- You will understand client needs and requirements, making a plan to meet all the client requirements and making sure the internal teams execute your plan
- You will carry out some 'hands-on' elements such as analyzing and drawing insight from creative teams, performance marketing, and content teams
- You will analyze client campaign performance, preparing and giving presentations to the client to discuss results
- You will analysis and optimize the campaign to generate growth, and ensure the highest level of client satisfaction
Is this you?
- A client success mindset: Demonstrates outstanding account management skills and understanding of the needs of the customer
- Ambitious and self-driven: Leads by example, brings the fire to work every single day
- A commercial mind: Loves providing customer service whilst always on the lookout for the opportunity to up-sell our product/service
- A bachelor degree from reputable Indonesian university or foreign university
- 3-5 years of work experience in client success, account management, consulting, project management or equivalent role
- Experienced in project management skills, great multitask-er who gets things done
- Detail-oriented with the ability to develop activities based upon proactive analysis of client needs
- Demonstrated ability to influence and direct client activities
- Effective problem solving, collaboration, and influencing skills are crucial for the position
- Social/digital media savvy
- Well organized & structured working style
- Eye for detail
Our selection procedure in a nutshell
The position reports to Client Success Manager. During the interview process you will meet him/her, as well as a few business stakeholders and Management Team members.
If you want to become a part of our highly motivated, international team, please click on the 'Apply Now' button to send us your application! We are looking forward to hearing from you!
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