Business Operations Specialist
Our Vision
We connect aspiring entrepreneurs & practical learners to local mentors with local know-how to help turn their business goals into a reality.
We empower industry leaders to become world class mentors to upskill and educate the next generation of Indonesian self-starters, providing them the best platform for them to share their knowledge, build their community and extend their network
Our Mission
We are on a mission to unlock people's maximum potential, empowering people to prosper doing what they love.
We are on a mission to democratize learning and unlock people’s potential by empowering them to prosper doing what they love.
Our core values are what makes us stand out, we highly believe in our “CEDAWBA” Core Values:
- Customer ALWAYS comes first
We’ll always do our best to provide our customers the utmost and meaningful experience learning about things that they love. - Experiment is essential
As an early startup, we believe that changes are inevitable, even needed to build a stronger foundation through experiments. - Data trumps opinion
We know that opinions are important, but we also put high value on data-based propositions to support every idea. - Always deliver the right value
In everything that we do, we highly believe that providing value to our learners and mentors are essential - Work together, unlock together
Like our name, we’d love to become the key to every customer's success. - Be open, honest, transparent
We aim to build a comfortable space for everyone to say what they want to say. - Action & accountability
To bind all other values, we encourage our team to act as the heart of everything we’ve planned on.
Notable Achievements
- Kuncie has been awarded as “Best Personal Growth App” in Google Play Awards 2021 and rated as the top Education Category in Google Play.
- We have launched an exclusive Mini MBA Program for Executives in conjunction with SBM ITB.
- Competitive salary package
- Health Insurance covered
- Remote and hybrid work arrangements
- Employee well-being program
- Fun and engaging team bonding activities
- Discounted price for Kuncie Product
- Opportunity to make direct impacts to both Kuncie Learners and Mentors
About the role
We are looking for an exceptional Business Operations Specialist to improve alignment, communication and maximise our organisation’s functions by building processes that meet our business needs. The main challenge of this role will be continuously iterating the operation standards as we scale. At its core, business ops is the intersection of business, product, marketing and content team.
About the team
Our mission is to deliver the right value for our customer through our services & product. To do that, operational excellence is our priority. For this role, you’ll be working within the business team and you will report directly to the Business Design & Channel Strategy Manager.
As a Business Ops. Specialist you will..
- Coordinate and collaborate with relevant stakeholders to create a standard operating procedures
- Ensure all parties operate smoothly and align with our quality standards
- Monitor daily operations and address potential issues when they arise
- Build processes that meet our business objectives and ensure compliance
- Partner with cross-functional product, marketing, education, creative & content team and also senior management, to identify and define short term and long term solutions to operational challenges
- Scaling business knowledge across the organisation. Maintaining templates, guidelines, how to the latest references and resources
- Bridging important changes from inside the organisation to other departments like customer support or sales and marketing
What you will need...
- 3-5 years of experience in business operations, process improvement, and/or digital transformation projects
- Good knowledge of operations management
- Experience with project management software
- Excellent communication skills, both written and verbal.
- BSc in Business Administration or relevant field
- Ability to adapt quickly to a new and fast-paced environment
- Excellent problem solving and organizational skills in order to prioritize, monitor, and complete multiple tasks simultaneously
Bonus Point if…
- Experience working with complex organizations
- Passionate in education space
- Actively share knowledge & mentoring on any platform
