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Business Intelligence Analyst

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About the Role

If you’re looking to be a part of a dynamic, highly analytical team who enjoys working with data, look no further. GoClub is a loyalty product that shapes Gojek’s long-term customer loyalty as part of the Loyalty, Partnership & Monetisation (LPM) group. Your mission as a Data Analyst in Goclub is to use data that enhances our understanding about customer’s behaviour that shapes long-term loyalty. You will be involved in various initiatives, such as building data products to support the team,  be a steward for data driven business initiatives, and partner with the business team and product team and make great products together. From day one, you will learn and  work to solve some of the most challenging initiatives that produce high-value customers!

What You Will Do

  • Deliver analysis, insights, reporting, data marts, and tools to support the business team
  • Perform data modelling in relation to customer behaviour, in-app behaviour, and product features
  • Build & maintain data mart and dashboards for tracking business OKR and initiatives
  • Ingest both internal and external data to support business needs
  • Partner with business teams to make data-informed decisions
  • Identify product or business opportunities and support growth with experimentations and recommendations

What You Will Need

  • Basic knowledge and interest for work in data-related fields
  • Know your SQL and various Data Visualization and Reporting tools (e.g. Tableau, Google Data Studio)
  • Knowledge of ETL tools and Data Warehouse (e.g. Airflow, BigQuery)
  • Working knowledge of programming languages (e.g. Python, Shell) and Python/R for statistical analysis
  • Working knowledge of experiment design and statistical evaluation
  • A strong business acumen and communication skill; able to effectively deliver technical presentations to non-technical stakeholders
  • Ability to manage and prioritize daily tasks while being goal-oriented
  • Ability to think critically and strategically

Bonus Points

  • Experience working in a tech companies
  • Possesses practical experience in statistical analysis and machine learning
  • Possesses practical experience in predictive data modelling
About the Team

Loyalty, Incentives, and Monetization (LPM) Data team is distributed across Indonesia, Singapore, and India.The team helps various pods related to engagement & monetisation topics within Gojek. Various teams within LPM group (among others) are CRM, Promo and Incentive Tools, GoClub (Gojek’s loyalty product) and Growth Platform. In addition to this, the team works very closely with the following teams outside LPM group: product strategy & planning teams, digital marketing, and consumer platform (customer care, home page, etc.).
An example of a problem that we solve includes designing an efficient loyalty program and the best data driven communication channels for our customers. Should you have a question about which incentives to offer our customers to keep them engaged in the platform, we are your people! Currently, our team has been busy working on Machine Learning based cross-selling offers, which will help Gojek to grow in an efficient manner by recommending the right services to our customers, while at the same time improving customer experience.
We are a tight-knit group made up of crypto-enthusiasts, national badminton champion, youtubers, photographers, and movie fanatics! We work hard and play hard, and believe it or not, we actually enjoy each other’s company!

About Gojek

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are  also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
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Jenis kontrak
Full Time
Tanggal posting
15 Juli, 2022