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Business Continuity Manager

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About the Role

As our Business Continuity Manager, you'll take the wheel in overseeing the business continuity and crisis management program and implementation. You’ll establish a rigorous business continuity program/process that will be rolled out across all Operating entities and countries. Working closely with business, product teams, and functions on a proactive basis, you'll also manage the effectiveness of the business continuity process, and cultivate a risk management culture centered around trust and confidence amongst external stakeholders. Your efforts will directly bolster the continuous improvement of our platform integrity aimed at further amplifying users’ trust perception of Gojek, ensuring a safe platform they can count on and love to come back to.

What You Will Do

  • Develop GoTo Business Continuity Strategy and drive the implementation of the business continuity, business recovery, and crisis management framework across the entire Group. This entails having a good level of understanding of the critical assets, systems, network infrastructure, processes, personnel, etc. in order to assess the vulnerabilities and threats and accordingly, work with the BCM functions/resources, in respective OpCos to put in place appropriate business continuity and disaster recovery plans. 
  • Ensure the development, review, implementation, and monitoring of policies, standards, and guidelines associated with business continuity, business recovery, and crisis management.
  • Establish and maintain minimum risk and criticality standards commensurate with the risk class of the assets, systems, network infrastructure, processes, etc., for the purpose of business continuity and risk management.
  • Drive awareness program on BC&DRPs across the Operating Companies, by working with BCM functions/resources as well as other members within Risk Management.
  • Provide expert advice to management and relevant committees / working groups on BC&DRP and associated risk issues, in particular, over critical assets and during major incidents or crisis.
  • Respond swiftly to major incidents impacting the Group which require management intervention/input at an early stage (i.e. crisis management) in order that a full-scale crisis does not eventuate.
  • Facilitate or conduct training on business continuity and ensure regular testing of BC&DRPs by business units and functions; conduct crisis exercise to test the readiness of senior executives and business units and functions in dealing with the crisis.
  • Report to the RMC and the Audit Committee on material matters, findings, and recommendations pertaining to business continuity, business recovery, and crisis management.

What You Will Need

  • At least 10 years of Business continuity management /planning experience is a must.
  • Experience in risk management, consulting, or auditing work experience in technology domains.
  • Experience in working in a challenging business environment with proven capabilities in organizing, summarizing, and presenting complex information.
  • Strong project management and engagement skills with the ability to manage across functions, levels, cultures, and geographies.
  • Good communication (oral, written) and presentation skills and a proven track record in interacting with all levels of management.
  • Strong analytical and critical thinking skills - independent and objective.
  • A strong team player with a positive attitude. Highly driven, autonomous, and resilient, who enjoys working in a dynamic and multi-cultural team and business environment.
About the Team

Our objective as Gojek’s Risk Team is to ensure a safe and trusted platform that our users can trust, rely on, and love to come back to. Our team consists of multinational and multi-background individuals, working together to anticipate and predict potential threats to our platform, design and build tools to fight against and mitigate these threats, and implement and enforce these systems at scale. We partner closely with several cross-functional teams to ensure safe and secure transactions for our users, our Gojek businesses, and our extended ecosystem. Our team is constantly working on projects that continuously bolster our platform, maintain Gojek’s overall integrity, and improve the resilience of our ecosystem across all the countries and regions we operate in. This is a particularly exciting time to join our family as we’re focused on scaling this team to support Gojek’s growing markets, businesses, and future product launches, propelling our services to all corners of the globe. The questions that are always in the back of our minds are: How do we push the envelope in bolstering our risk mitigation efforts, making them stronger than their last iterations, and how can we effectively increase risk awareness throughout all factions of our company? When we aren’t busy fighting potential risks and fraud on our Gojek platform, you’d probably find us binge-watching Netflix shows, testing out new food spots around town (mostly ordering in to maintain social distance), and chatting about our coming week on our weekly Zoom calls.  Once COVID subsides, we’re excited to be able to meet and socialize over a meal again.

About Gojek

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are  also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
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Jenis kontrak
Full Time
Tanggal posting
5 Oktober, 2021