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Branch Manager - Serang

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About the Role

Roll up your sleeves and climb on board if you're ready to be our next Branch Manager based in Serang. The Branch Manager is fully accountable to build, grow business in the Branch of Gojek. The responsibility will range from operations, sales and also marketing. You will work closely with the Sales, Marketing, and Operations teams; and develop strong relationships with the government, merchants, associations, and various communities as well. On top of that, you will work collaboratively with all troops in the District and the Regions team to oversee overall operations and ensure strategic implementation (including product changes); and make sure that everything that transpires are align with Gojek's goals & values.

What You Will Do

Fully accountable to continuously improve business operations and explore growth opportunities of the city to ensure efficient operation and business growth
Accountable for top line (i.e. transaction, revenue) & bottom line metrics ( i.e. cost, profit) in Branch
Design and implement localized marketing campaign & activities for the city (Branch)
Working closely with leadership in Regional level to develop & execute market strategies
Take full ownership of the city’s budget & target

What You Will Need

Min. 5 years experience with extensive exposure to city/branch operations to BTL marketing & stakeholder management
Preferably a native of or has spent > 2 years in representative area, strong network & knowledge about respective city
Able to bridge, develop & maintain good relationship with key partner (local/regional government stakeholder in regency/city), merchants, communities (ie : driver communities)
Fluent & excellent in number, data analyze, spoken in Bahasa & English
Able to recruit top-talent teams, nurture & mentor them

About the Team

One of our primary goals is to strengthen our market share in the SEA market, combining strategy with local insights to propel our business onwards and upwards. We are in charge of maintaining a holistic view of Gojek within the District team, constantly striving better to understand the Region's issues from the ground up and provide tech-based solutions and actionable steps forward. We also collaborate with internal (Product Management and other cross-functional teams) and external (driver-partners, merchant-partners, and customers) stakeholders to keep a holistic view of Gojek. We strive to understand the Region's issues and work to solve them with on-point actions and deliverables. Lastly, we ensure our platform is at the top of consumers' minds while improving our partner's lives( drivers and merchants) and their experiences using our services.

In the past, our team has worked on projects predominantly surrounding our driver-partners - their experiences using our services, their life cycle, their engagement with the company, and growing our driver-partner family, among other things. One of our favorite projects was collaborating with the Gojek foundation to hand out scholarships to some of our driver-partners. More than establishing Gojek as the most trusted partner in the Region (and beyond), we want to make sure our driver-partners genuinely enjoy being part of our family and work to ensure that they know how appreciated they are.

About Gojek

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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