AYANA Rewards Program Manager/AYANA BALI

We are looking for a program manager to join our team and lead the growth of AYANA Rewards, our hospitality group’s loyalty program. If you are an individual with a proven track record of managing successful loyalty programs and a genuine interest in the hospitality industry, we encourage you to apply.

Responsibility:

1. Manage end-to-end AYANA Rewards program, from developing program strategy to execution at operational level.
2. Own partner relationships, including exploring new partnership opportunities and maintaining established relationships.
3. Manage AYANA Rewards redemption products and drive marketing activities with internal business units and external partners.
4. Work closely with a cross-functional team in deployment of new partnerships, program improvements, and marketing activities, including legal, finance, IT / product development, designer, copywriter, etc.
5. Lead an operation team to engage with members and internal stakeholders for service delivery.
6. Keep up with the competitors’ activities and the industry trends in five-star hospitality business, as well as leveraging internal data to identify improvement opportunities.

1. Bachelor’s Degree in Business Management, Marketing, Hotel Management, or any other relevant disciplines
2. Minimum 5 years of work experience in business development or partnership marketing
3. Relevant experience on loyalty programmes will be an advantage
4. Interest in hospitality industry
5. Ability to identify growth opportunities and formulate action plans
6. Strong communication and interpersonal skills with ability to establish relationships and influence stakeholders
7. Excellent communications skills in English and Bahasa Indonesia (verbal and written)