Account Executive

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Account Executive is:

Responsible in Retaining 80% of the volume and revenue commitment forecast amount from corporate sales per shipper or customer

Responsible ins upselling and growing of existing volume in a given portfolio

Responsible in ensuring shipment handling needs of customer and shippers

Familiarize the daily needs of the assigned account, and make sure they have the data that they need whether it be on a daily, weekly, or monthly basis

Understand and recommends innovative suggestions on what needs to be done, and make sure that the whole Ninja Van team understands as well - translate "client speak" into our own internal language

Execute day-to-day operational tasks that deal with aligning Ninja Van’s and client’s systems

Ensure that processes are followed - but also look into improving these processes not just for key accounts but for Ninja Van as a whole.

Responsible for hitting operational KPIs through shipment monitoring from inbound until delivery, data analysis, and project management.

Manage newly onboarded/existing accounts, ensuring that all the clients’ needs are met (Dashboard training, Packaging guideline, etc.), and maintaining their good relations as the all-around representative of Ninja Van.

Responsible for keeping the client connected and ensuring their stickiness to the company’s service by maintaining good and positive relations and consistently responsive to all communication channels.

Responsible in communicating and providing SLA, SOPS of NV shippers to different Business units involve, example, FM, Sort, MM, LM , I.T. and Finance

First-tier problem solvers. Ensuring that all solutions were exhausted before escalating the issue to the next level supported with gathered data and investigation results.

Familiar with all legs of operations and ensures the process flow of the clients’ parcels are moving seamlessly and well monitored.

Minimum Qualifications

Analytical skills, marketing skills, excellent interpersonal skills

Excellent communication skills ( English and tagalog)

At least 1 year(s) of working experience in the related field specifically in Account Management, Stakeholder Management, Client Coordination, people management

Must be able to present information to clients and address business concern of the said client

With relevant product or industry knowledge

Experience in logistics or e-commerce industries is preferred

Proficient in Microsoft Office Suite

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