Gojek sedang merekrut seorang
Vendor Management Specialist - Commerce Enablement
Loker ini dibuat lebih dari 2 bulan yang lalu
About the Role
As Vendor Management Specialist, you will will be responsible for daily operations related to vendors performing work on various projects for Revenue team. You will be focus on provides new vendors, assistance with the vendor registration and enrollment processes, and provides modifications to existing vendor’s information within the internal systems to support Revenue team. In this role, you are also responsible for ensuring accurate reconciliation between the company and vendors, and that Service Level Agreement (SLA) compliance is met, if applicable. As the point of contact between a business and its vendors, your duties include coordinating vendor payments and maintaining effective communication.
What You Will Do
- Source, negotiate, acquire, and manage vendors in order to follow revenue team quality standard in executing business
- Liaise with multiple stakeholders in the company to escalate and solve vendor problems
- Analyze vendor quality and own projects to maintain vendor quality. Managed all outsourced services, perform regular service review meetings and (KPI) reporting as well as day to day service updates
- Drive the contract renewals and support RFPs to select new vendors when applicable, support the project managers with defining business cases for renewal / replacement and support the project approval process
- Work with Procurement and key stakeholders to provide expertise and direction on the services to be provided by the external parties
- Perform financial analysis on insourcing/outsourcing discussions when needed, manage the financial aspects of the managed services including annual budgeting, invoice checking and signoff, analyse the financial impact of service changes, tracking actuals against budget etc
- Drive the tactical and strategic relationships with all managed services providers and act as a single point of contact for escalations.
- Drive standardization, automation and consolidation/centralization
What You Will Need
- Bachelor's degree or higher; majoring in Marketing, Economics, Statistics, or relevant fields
- At least 2 years of work experience, preferably experience in various aspects of vendor management and operations
- Strong financial analysis skills, ability to build and support business cases
- Self-driven, ability to manage multiple projects and other responsibilities and at the same time able to clearly prioritize. Able to perform under pressure and ambiguity
- Ability to drive changes successfully and to keep people motivated in a highly changing environment
- Demonstrated skills in developing actionable roadmaps and implementing these efficiently
- Very good understanding of key performance indicators relevant for the role
- Key experience in vendor SLA’s
- Able to work in a team and have a proactive and willing to learn attitude
About the Team
Our Planning and Excellence team based in Jakarta. We are a team driven by data and a passion for improving our acquisition and creating seamless flow for the revenue team.
Currently, our has been hard at work collaborating with SME, Telesales, POI, Customer Success, Regional Operations team on an exciting project that will work to support revenue team. The biggest challenges facing in sales planning and excellence team is to figuring out the most effective way to create efficiency in revenue team.
We are a highly flexible team that holds each individual accountable for their own delivery of KRs and initiatives. As a team, we’re concerned not only with the growth of the company, but each other’s personal growth and well-being. Our team is particularly keen on maintaining a healthy work-life balance. So, while working hard, you will also have time to spend with yourself and your loved ones.
One of the biggest obstacles our team has had to overcome is figuring out the most effective way to increase our standing in the market with our Point of Sales solutions. After many weeks of research, collaboration, and trial and error, we figured out that the best way to tackle this issue was to pour a bulk of our effort into acquiring more merchant-partners in various industries, leveraging heavily on the Gojek ecosystem as a whole.
We're a highly flexible team with a target-driven mindset. We manage our own work hours, so long as we deliver the expected results on time. As a team, we enjoy working at cafes (when it’s safe to do so), learning from and about one another, and having fun all along the way.
About Gojek
Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.
Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo Financial
GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.
GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.
Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
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