Telesales Supervisor

Overview

Backed by some of the world’s top reputed venture capital funds, CoLearn was incorporated in early 2020 with the goal of making Indonesia competitive on a global scale. We aim to provide the best educational content and technology possible to advance STEM education.

Our team love what they do and are on a mission to revolutionize the way education is offered and perceived in Indonesia traditionally. We are committed to make learning fun, accessible and safe. Our culture of putting students’ learning experience, employee ownership and leadership transparency as a priority empowers our team to achieve goals, they didn’t think possible.

We are looking for people who are passionate, curious, collaborative, committed and fun loving to join our innovative fast-growing company that is determined to shape the future of the ed-tech industry.

💎About the Company

• 💰 LinkedIn Top Startup 2021, and also the fastest-growing ed-tech startup in Indonesia.
• 🎯 Well funded startup; we’ve wrapped up $27 M Series A in early 2022.
• 🥅 In CoLearn, you will be a change agent as we are opening up the mindset towards education in Indonesia.
• 🥇 We are looking for individuals who are growing fast in their current jobs and looking for an even faster way to fast track their careers.

About the People

• ❤️ Love what we do
• 🎮 Committed to making learning fun, accessible, and safe 
• 🤝 Teams are better. We value ownership, responsibility, transparency
• 🌏 Global, diverse backgrounds. Been there, done that.

As a Telesales Supervisor you will be

• Conduct daily group briefing and 1-1 coaching & counseling for Telesales Agent
• Manage team performance to achieve daily and monthly targets
• Monitor and optimize Telesales Agent utilization for productivity
• Report performance on a daily, weekly, and monthly basis
• Listen to Telesales Agent recordings to ensure they improving the skills and quality
• Flooring, to get an idea of what situation happening on the floor

About you

• At least 2 year(s) of working experience in Telesales field is required for this position
• Preferably Supervisor specializing in Sales - Telesales/Telemarketing (Insurance & Ed-Tech background is a plus)
• Having Knowledge about Root Cause Analysis Method Thinking
• Having experience in handling a team of more than 10 people

You will make us go 😍 if:

• You’ve had experience in EdTech 
• You have experience working for a startup who have scaled 0 to1
• You have B2C selling experience