Technial Support Engineer - NOC (24x7 Operations Support)

We are looking for a NOC Engineer to join our operations team and help ensure the availability, stability, and reliability of our systems and services. In this role, you will monitor applications and infrastructure, respond to system alerts, manage support tickets, and coordinate with relevant technical teams to resolve incidents.

This position operates on a rotating 24x7 shift schedule, including weekends and public holidays, to ensure continuous service monitoring and timely incident response.

Fresh graduates with a strong willingness to learn, a proactive mindset, and a sense of responsibility are welcome to apply.

Responsibilities

• Monitor applications, systems, and IT infrastructure to identify potential issues and ensure service availability.
• Respond to system alerts, investigate incidents, and escalate issues or service disruptions to the appropriate technical teams.
• Perform routine operational checks, system health monitoring, and scheduled maintenance activities, including patch updates where required.
• Manage, prioritize, and assign support tickets to the relevant teams, ensuring incidents are tracked and followed up until resolution or handover.
• Coordinate with technical teams and stakeholders to provide timely updates on incidents and operational issues.
• Maintain accurate operational documentation, incident records, and handover notes in accordance with established procedures.
• Follow standard operating procedures (SOPs), incident management processes, and escalation guidelines.
• Proactively follow up on unresolved incidents and contribute to continuous improvements in operational processes.

Requirements

• Diploma or Bachelor's degree in any discipline.
• Fresh graduates are welcome to apply.
• Candidates with experience in NOC, Service Desk, Helpdesk, Technical Support, IT Operations, Application Support, or Infrastructure Support are encouraged to apply.
• Willingness to work on a rotating 24x7 shift schedule, including weekends and public holidays.
• Good written and verbal communication skills in English.
• Strong sense of ownership, accountability, and responsibility when handling operational tasks.
• Proactive and resourceful, with the ability to investigate issues, seek information, and request assistance when needed.
• Ability to follow established procedures, manage priorities, and escalate incidents appropriately.
• Good attention to detail, analytical thinking, and problem-solving skills.
• Ability to remain calm under pressure and work independently while collaborating effectively with different teams.
• Eagerness to learn new technologies, systems, and IT operations processes.

Preferred Qualifications

• Experience working in a shift-based operations, monitoring, or technical support environment.
• Familiarity with incident management, ticket handling, and escalation processes.
• Experience using ticketing systems such as Jira, ServiceNow, Freshservice, Zendesk, or similar platforms.
• Basic understanding of application and website monitoring, IT infrastructure, or networking concepts.
• Familiarity with Windows and Linux operating systems.
• Basic knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).
• Exposure to monitoring and alerting tools.

What We're Looking For

We are looking for someone who takes ownership of their responsibilities and understands the importance of timely incident response in a 24x7 operations environment.

The ideal candidate:

• Takes initiative to investigate issues rather than waiting for instructions.
• Understands when and how to escalate incidents to the appropriate teams.
• Follows up on unresolved issues until they are addressed or properly handed over.
• Actively seeks solutions when documentation or standard procedures do not cover a particular situation.
• Communicates clearly and professionally with technical teams and stakeholders.
• Remains calm, organized, and responsive during incidents.
• Demonstrates a strong learning mindset and is motivated to develop a career in IT Operations.

Benefits

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We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.