NinjaVan sedang merekrut seorang
Subshipper Success Executive
Loker ini dibuat lebih dari 2 bulan yang lalu
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Job Descriptions:
- Independently engaged with clients that using Ninjavan services/platform
- Respond to shippers queries in a timely and accurate way, via phone, email, chat or face to face.
- Identify shippers needs and help them use specific features (if any)
- Analyze and report service malfunctions
- Update our internal databases with information about issues and useful discussions with shippers
- Monitor shippers complaints on system log and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform shippers about new features and issues are resolved
- Gather shippers feedback and share with our Sales, Key Account Manager & Management
- Pro-actively propose structural changes or new solutions to streamline existing processes to increase operation efficiency & client's retention.
- Maintain open communication with all stakeholders, internal and external, across different geographies, throughout the onboarding, shipping and delivery cycle.
- Assist superior in any ad hoc tasks.
Requirements:
- Minimum bachelor in any relevant discipline
- Experience as a Sales Executive, Customer Support Specialist or similar CS role for at least 1 year
- Fresh graduates encouraged to apply
- Previous experience in logistics or 3PL management or similar activities advantageous
- Proficient in written and spoken English and Bahasa. Additional languages such as Mandarin will be advantageous.
- Strong Excel/data analysis and management skills - ideal candidate will be able to showcase demonstrated competence in this area with structured thinking
- Able to work independently, and is a team player, with excellent interpersonal skills
- Detail-oriented, with excellent organisational skills and a strong sense of job ownership
- Adaptable, proactive, and possess a positive attitude and work ethics.
- Able to multi-task and is results-driven.
- Flexible with working hours to meet deadlines for tasks, projects & client inquiry.
- High conscientiousness, client-centricity, and good communication skills
- Previous experience in logistics or 3PL management or similar activities advantageous
Submit a job application
By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.
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Jenis kontrak
Full Time
Lokasi
Tanggal posting
21 Juni, 2022
Kategori
