Deskripsi pekerjaan
- Review and respond to daily operational demand as it relates to the hotel. Especially for Spa Reception and Attendant. And ensure the operation goes smoothly in each section.
- Maintain the cleanliness of all Spa area as well as the safety of equipment.
- Do regular walk through with Spa Supervisor and Spa Assistant Manager to record and follow up any defects
- Maintain complete knowledge of all spa department policies/service procedures
- Monitor effective of departmental staffing guide.
- Provide training, development, professional discipline, and positive support for all Reception and Attendant staffs to ensure qualitative standards and growth, depth and development
- Monitoring manning ensures each of Reception and Attendant section has proper, efficient and productive manning in daily operational.
- Monitoring and follow up recruitment process inquiries. Conduct interview if necessary.
- Create and maintain a quality, professional work environment.
- Administer performance evaluations for all Reception and Attendant team.
- Anticipate guests and employees needs and respond promptly.
- Assure that all standard operating procedures for Reception and Attendant are in place and consistently utilized
- Attend and conduct any training or hotel activities assigned to enhance knowledge and skill
- Attend Spa Leader line up, Leadership and other meeting arranged by management. Conduct line up with Reception and Attendant team, make sure information is well shared.
- Review weekly schedule should be aligned with business situation.
- Approve leave requests in Sunfish system.
- Up selling and promoting any spa and hotel activities to assist gaining revenue
- Do courtesy to guest that has finished their treatment, energizing them to fill out Guest Comment sheet, ensure billing is properly settled and give fond farewell.
- Work with Spa Sales Manager to arrange assignment for any group check in
- Conduct monthly inventory on Spa Caf茅 equipment, Coordinator welcome drink glasses, gifts, swimming suit rental. Make sure that supplies & stationery are in good stock.
- Open new order supplies based on inventory result
- Respond and follow up any weekly report that related to spa operational.
- Monitor spa defect list and work with Reception and Attendant team to follow up
- Adhere to company philosophy and rules for any action taken within working area
- Work with Supervisor or Manager for any issue that needs to follow up.
- Conduct monthly meeting and follow up KYC concerns
- Consistently support KYC score to be improved by checking and ensuring parts related to Reception team is performing well especially for Warm Welcome, Treatment Explanation and Fond Farewell process
- Review and update P&P, SOP for Reception and Attendant team
- Update product knowledge for Reception and Attendant team
- Ensure that the operational budget it is in line and costs are well controlled.
- Inspect rooms (standard amenities & proper equipment set up). Assist Spa Attendants in daily operation
- Report to Director of Spa for any issue that needs to follow up
- Participate and contributing to the resort sustainability program through education, interaction and suggestion
- Proven experience as a Spa Receptionist or similar hospitality role.
- Have a 5 - 7 years experience in similar position
- Excellent communication and interpersonal skills.
- Excellent organization and leadership skills
- Ability to multitask and prioritize workload in a fast-paced environment.
- Proficiency in Microsoft Office
- Educational background Diploma or Bachelor Degree, referred from reputable university
- Able to speaking in English both written and Spoken
