Site Reliability Engineer (Smart Solutions)

As a Site Reliability Engineer, you will play a critical role in ensuring the reliability, availability, and performance of our infrastructure, applications and hardware & software systems. You will collaborate with cross-functional teams to design, build, maintain and monitor robust systems that can withstand the challenges of high-traffic and mission-critical environments. You will also have the opportunity to travel around the country to do onsite system setup and maintenance. As a critical thinker, your situational awareness and flexibility in dealing with system issues will be key to our success.

Responsibilities

• Implement and maintain best practices for system reliability, availability, and scalability while minimizing downtime and disruptions for both software and hardware systems.
• Develop and enhance automation tools and scripts for system monitoring, deployment, and recovery to streamline operational processes.
• Identify and resolve performance bottlenecks, proactively optimizing system components to ensure optimal response times and resource utilization.
• Participate in on-call rotations to respond to and resolve system incidents promptly and efficiently, ensuring minimal impact on end-users. Site visits and on-site debugging will be needed.
• Use Infrastructure as Code tools to manage and version infrastructure, making it more predictable and reproducible.
• Set up and maintain robust monitoring, alerting, and logging systems to detect and mitigate issues before they impact the user experience.
• Analyze system performance trends and collaborate with other teams to plan for capacity requirements and scaling as needed.
• Implement security best practices and participate in vulnerability assessments to protect systems and data from threats.
• Maintain comprehensive documentation for systems, configurations, and procedures to ensure knowledge sharing and smooth knowledge transfer within the team.

• Bachelor's degree in a technical or scientific field such as Software Engineering, Computer Science, Electrical Engineering or IT preferred.
• Minimum 4 years proven experience as a Site Reliability Engineer or in a similar role.
• Proficiency in scripting and automation with languages such as Python and Bash.
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP).
• Strong knowledge of containerization and orchestration technologies (e.g., Docker, Kubernetes).
• Experience with Infrastructure as Code tools (e.g., Terraform, Ansible).
• Solid understanding of monitoring tools and practices.
• Knowledge of security best practices and incident response.
• Experience and knowledge of IoT (eg. sensors, Raspberry Pi, device management)
• Experience or interest in electrical circuit design, PCB layout, soldering preferred.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a collaborative team environment.
• Having experience and knowledge in back-end microservices is a plus.
• You are a problem solver with good analytical skills.

• Comfortable in conversational English.