Deskripsi pekerjaan
Job Description:
- Handling and supporting seller support team
- Monitoring inbound tickets and solve it within SLA
- Monitoring agents KPI
- Manpower planning
- Handling and solving major complaints
Requirements:
- Bachelor鈥檚 degree from any major
- Having minimum 2 years leading a customer support team
- Proficiency on Google workspace (Google docs, Gsheet, etc) and Ms. Office
- Good problem solving skills
- Proven leadership skills
- Willing to be placed in Yogyakarta
