Shopee Express - Operations Quality Assurance

Job Description:

• Conduct routine inspection to SOC and Hubs of Shopee Express to ensure that standard policy, compliance, workflows, and procedures are in place to support the operation
• Inspect the operating compliance in SOC and Hubs (based on the SOP) as well as identify improvement opportunities by providing problem identification
• Assess the SOC and Hubs compliance level against the standard assessment checklist
• Summarize and report key findings from the inspection on regular basis (daily, weekly and monthly) focusing on the bottlenecks to increase productivity and reduce cost

Requirements:

• Preferably have 1-2 years of experience in Quality Control / Assurance and / or SOP compliance
• Coming from a logistics, supply chain, or e-commerce background is a plus
• Familiar with logistic KPI, metric, system, and flow
• Thorough knowledge of methodologies of quality assurance and standards
• Highly flexible, good teamwork, and able to work under minimal supervision
• Good communication skills and easy to adapt to the new environment
• Willing to do work mobile to visit SOC or Hubs to conduct an audit (shift working hours)
• Willing to be placed in one of this city (Sumatera Utara, Sumatera Selatan, Lampung, Jawa Timur & Jabodetabek)