Service Supervisor Penempatan Samarinda - Balikpapan Branch

Rentokil Initial is a leading international business services company that employs a diverse workforce of over 35,000 dedicated colleagues across 70 countries. Our mission is centered around the protection of people and the enhancement of lives, which we accomplish through various services such as effective pest control, the improvement of hygiene standards, and the enhancement of indoor environments through the strategic use of plants and scenting solutions. We pride ourselves on being specialists in our respective fields, underscoring our commitment to investing in comprehensive training, cutting-edge science, innovative methodologies, and advanced technology to ensure we remain at the forefront of our industry. At Rentokil Initial, we believe that listening to and acting upon feedback is an integral part of our organizational culture, which fosters a supportive environment for both our colleagues and our valued customers. Furthermore, we uphold the principles of equality and fairness as fundamental rights for all employees within our organization. Our values—service, relationships, and teamwork—are deeply embedded in our corporate ethos and were collaboratively identified by our colleagues from around the globe, reflecting our collective commitment to these principles.

In the realm of pest management, Rentokil Pest Control stands out as the world's leading commercial pest control company, boasting operations in 70 countries and achieving top three rankings in 65 of those nations. Additionally, our Initial Hygiene division consistently ranks among the top three providers in 38 of the 44 countries where we operate, establishing itself as a market leader by delivering high-quality, attentive, and friendly services to all our customers. In France, Initial Workwear specializes in providing exceptional services related to the supply and laundering of workwear, garments, and protective uniforms and equipment, with a strong emphasis on maintaining the highest standards of product quality and service reliability. Our plant business, Ambisius, is recognized as a frontrunner in both interior and exterior landscaping, offering expertise that spans across the United States, Europe, Asia, and the Pacific regions. Furthermore, our Steritech Branch Protection initiative, part of Rentokil Initial, is acknowledged as an industry leader and trailblazer, providing innovative solutions designed to help customers mitigate risks while simultaneously driving business growth. We also operate various specialist businesses, including Medical Services, Specialist Hygiene, and Property Care, all of which are recognized as leaders in their respective sectors. Across our global operations, we are proud of the positive reputation we have built among our customers, which is founded on our extensive knowledge and unwavering integrity. Our central support functions—comprising Human Resources, IT, Finance, Legal, and Marketing & Innovation—are strategically located at our Rentokil Initial headquarters as well as within each country we operate in. Working within these functional departments, you will play a pivotal role in supporting the diverse array of businesses under our umbrella.

Job Description :

1. Supervise and manage our service technicians to ensure optimal performance and adherence to company standards.

2. Oversee the maintenance and operational area of our customers, ensuring that their needs are promptly addressed.

3. Support and enhance the performance of service technicians through effective guidance and training.

4. Prepare detailed reports for customers regarding the services they receive, ensuring transparency and satisfaction.

• Candidate must possess at least a Bachelor's Degree in Agrotechnology, Environmental Health, Entomology, Biology. This educational background is essential as it provides the foundational knowledge necessary for understanding the complexities of our field and effectively addressing the challenges we face.
• At least 1 year(s) of working experience in the related field is required, which will ensure the candidate is familiar with industry practices and can contribute meaningfully to our projects.
• Able to travel as needed and must hold a valid driving license, as the role may require mobility to various locations for assessments and project implementation.
• Good communication skills are a must, as the candidate will be required to interact with team members, stakeholders, and clients, along with making informed decisions in a timely manner.
• Having leadership skills is crucial; the ideal candidate should be able to inspire and guide a team, demonstrate initiative, and take responsibility for project outcomes.
• Willing to work in Samarinda; the position will be based in this location, and the candidate must be prepared for local work conditions and cultural dynamics.

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