Service Delivery Agent (Indonesia)

Are you a Tech graduate that is fluent in English with excellent communication skills?

HAUD provides mobile network operators with a complete service to safeguard A2P revenues and enhance network security. This opportunity is in the Service Delivery Centre as a Service Delivery Agent. In this role you will be tasked with ensuring proper monitoring control and reporting of HAUD’s customers’ traffic. The main purpose of the 24/7 Service Delivery Team is to ensure effectiveness in the solutions and services provided by HAUD and deliver on promised targets and SLAs. Visit www.haud.com for further information.

Role and Responsibilities

• Perform regular tasks and spot checks following the 24x7x365 Roster
• Collect data for analysis and reports
• Create reports using Microsoft Applications
• Monitoring and analysis of messaging traffic and helping in SMS fraud detection and prevention
• Teams Collaboration:Work with teams across departments (operations and Technology) to provide data-driven insights
• Data Analysis: Using Excel & BI Dashboards to analyze datasets and uncover insights

• Hands on with MS applications, particularly basic skills in MS Excel
• Background/Knowledge in Telecommunication/IT specifically A2P (Application to Person) SMS is highly preferred
• Previous experience in business operations/customer service or support role will be considered an asset
• Able to perform shift work duties 24x7 Monday to Sunday and public holidays and flexible to cover shifts if required
• Key characteristics: multitasking, resourcefulness, self-motivated, ability to learn new things
• Certifications:
• English Educational background or a Course/Certification is mandatory
• Computing (Educational/Professional) Certification is highly preferred 

• Annual Performance Bonus (based on company and individual KPIs)
• Private Medical Insurance
• Travel Allowance
• Wellbeing Allowance
• Staff recognition and career growth
• Shift working model (Jakarta)
• International and multi-cultural working environment
• You will benefit from company provided training usually held in its offices in Europe and/or Asia. Such training could be system specific as well as personal development training on technologies as required by the company.
  

About Us:

For most Mobile Network Operators, SMS A2P is a sleeping giant. Total addressable revenue is stagnant - coming from either fixed price wholesale, or traffic eroding price hikes. HAUD’s complete Messaging Revenue Platform is an industry game-changer allowing MNOs to break free of traditional growth constraints and create attractive revenue strategies which can be enforced through our award-winning SMS firewall and billed via automation.

We are a hyper-growth, global organization with innovation, diversity and inclusion at the heart of everything we do. We invest in our employees to grow within the business and to continue to develop themselves, providing room for internal promotion and longevity.