Glints sedang merekrut seorang
Senior Talent Success
Loker ini dibuat lebih dari 2 bulan yang lalu
At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organisations realise their human potential by joining great organisations, learning the right skills and building great teams.
We’re looking for a Senior Talent Success to join our Talent Success team, to build customers’ trust and maintain a good relationship as well as customers’ retention rate, and you will have the chance to lead a group of Talent Success Associates.
What You'll Be Doing
- Be the main point of contact for our existing Hubbers (talents hired by our clients) and build a strong relationship and trust among the Hubbers.
- Be a good listener and be proactively in interacting with our existing Hubbers.
- Manage the team to conduct orientation, onboarding, ad-hoc support, engagement call, pulse-check survey and offboarding with Hubbers.
- Lead the team to drive the annual performance review between clients and Hubbers.
- Review and analyse the talents under management from Talent Success Associates by collaborating with Customer Success team, escalating to Talent Success Manager if there is a need.
- Monitor and align with the Customer Success team in addressing concerns from clients.
- Hire, manage, coach and train Talent Success Associates.
- Define success and set targets for Talent Success Associates.
- In charge of some administrative tasks.
Why You Should Join Us
- You will have the chance to interact with both Hubbers and clients from international companies;
- You will have the chance to build a strong network;
- Exposed to the end-to-end process of our business, which will be a great learning;
- Our team is very dynamic and young, which will provide you with an active and energetic working environment as well;
- Fair compensation and benefit scheme;
- Little-to-no micromanagement at all;
- We work hard, play hard, and celebrate hard as a team.
Who We Are Looking For
- We expect this person to have leadership and managerial skills
- Someone who is customer-oriented mindset and proven to have a good customer service
- Someone who is a problem-solver, able to support direct reports to address high-stake issues with Hubbers
- Someone who has qualitative & quantitative customer service decision-making to guide the team
- Someone who is comfortable to work collaboratively in a cross-functional arrangement
- Someone who can communicate well in English, verbally and non-verbally, and is a good listener.
Let’s Realise Human Potential.
We have impacted many lives since we were founded in 2013, but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place.
What is Glints?
Glints is an online talent recruitment and career discovery platform with the enduring purpose of contributing to a world where people and organisations can realize their human potential.
Our tech-enabled approach to recruitment and career discovery connects more than 1.5 million candidates to their next dream opportunities, has supported more than 30,000 companies in finding top talents, doubled recruiter efficiency, and has raised more than US$30M+ from best venture investors in Asia to date.
Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times, and we are proud to be recognised by LinkedIn as one of the Top 10 Startups in Singapore in 2020.
Who We Are
At Glints, personal and professional growth are just as important as business growth. That's why we created the Glints Culture Code: #RIIBCOH. It defines our values, guides our decisions and actions, and is what makes us special.
Relentlessly Resourceful: Whatever it takes, just make it happen (ethically)
Integrity: Have courage, be guided by the truth, don’t be afraid
Impact: Missionaries, not mercenaries
Beginners’ Mindset: Stay humble, don’t be attached to ego
Customer Obsessed: Customers First
Ownership: Care intensely about the mission and take responsibility
High Standards: Dream big and deliver epic outcomes fast
Where We Work
Glints operates in multiple locations across Greater Southeast Asia, including Singapore, Indonesia, Vietnam, Taiwan and Malaysia.
Learn more about Glints and our culture at bit.ly/glintsculture,
Or check out our Careers Page at https://glints.com/careers!
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