Gojek sedang merekrut seorang
Senior Researcher - Market Research (Quantitative)
Loker ini dibuat lebih dari 2 bulan yang lalu
About the Role
If you’re looking to be a part of a dynamic, highly analytical team, and an opportunity to ensure user insights are at the heart of Gojek driver’s experience, look no further. Fasten your helmet and climb onboard as a Senior Researcher - Market Research Lead for the Driver Platform team. You will be our go-to expert in quantitative research methodology to ensure driver insights are at the heart of our products. You’ll take the wheel in providing key insights to aid the development and execution of product design and overall business strategy. The folks in the product, design, data, and business team will be your companions on this ride. Best yet, you’ll have the opportunity to flex your quantitative, qualitative, and analytical research skills, getting us even closer to build the best platform for our driver partners.
What You Will Do
- Independently manage end-to-end research projects from scoping work, advising on suitable methodologies, designing and executing research plans, and producing high-quality research reports to the stakeholders.
- Be in charge in guiding & supervising other researchers in quantitative methodology
- Use statistical software (SPSS, SAS, R or similar), Google workspace or Microsoft Excel to uncover and evaluate user behaviors
- Be the thought partner of the product, design, data, and service team in coming up with strategies to achieve the group’s objectives. Engage & influence key internal and external stakeholders to fine-tune methodology to deliver insights that would inspire and spark actions.
- Triangulate survey results with internal data, secondary research and collaborate with other researcher and data colleagues
- Synthesize research findings into robust and actionable recommendations
- Actively participates in research processes improvements. Investigate/raise when issues are discovered and proactively work with third party agency or internal team to find the root cause and resolve them
What You Will Need
- At least 4-6 years of proven experience in planning and executing quantitative research (e.g: questionnaires building, sampling design, weighting methods, statistical analysis) and delivering recommendation to stakeholders/clients
- Ability to see patterns and behavior through numbers. You will be working closely with our data team, so you need to feel comfortable with number crunching. Have the ability to apply correct and intuitive visualization to ensure stakeholder’s understanding.
- Have the ability to operate in a self-directed culture and work efficiently - balancing the flash-fast requirements and the rigor it takes to produce good insights
- Passionate about solving problems and delivering insights to better understand our users.
- Openness to learn from and share your skills with others in the organization
- Comfortable in communicating and influencing different levels of stakeholders and users in English and Bahasa Indonesia (written and verbal)
- Bonus points if you have experience with Conjoint analysis, Brand Health Tracking, Segmentation, Concept test, A/B testing
- Having team leadership experience is also an advantage
About the Team
Gojek Research & Insights team has 90+ researchers spread across multiple products and platforms. Our very own team consists of 6 researchers and growing. Working alongside Gojek's product and business vertical, we are committed to act as an extension of drivers’ voice and ensure that user insights are always at the heart of our product development and business decisions. As a multidisciplinary team, we are working to deliver insights and recommendations by ways of merging qualitative, quantitative, analytical, and business research, which will help Gojek deliver the best product for its users.
We're a tight-knit bunch of people who genuinely love diving head-first into a good research and analysis challenge, and end up having a lot of fun together in the process. With WFH becoming more normalized, you best believe we’ve been sharing our favorite ways to prioritize a healthy work-life balance at home.
About Gojek
Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.
Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo Financial
GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.
GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.
Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
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