Senior Product Designer - Merchant Engagement
Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia and the Philippines. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across in SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.
As a Product Designer at Xendit
- Each day is a new opportunity for you to flex your problem-solving skills as you work on designing experiences that will make payments easier.
- You will collaborate closely with different product teams across the organization and be a part of their success.
- Use an iterative user-centered design process, which is thoughtfully guided by research and data. As a tight-knit group, we also have an open and curiosity-driven design culture that encourages feedback, forming fellowship with other creative minds, and growing professionally as designers.
Mission
Design delightful products that empower our customers to run and grow their businesses with ease.
Responsibilities
- Partner with product teams to design customer-facing applications and experiences on desktop and mobile web
- Lead user research, design sprints, usability testing, and customer journey workshops to help product teams do customer discovery and manage a tight feedback loop with their users and customers
- Create wireframes, mockups, high-fidelity designs, and prototypes of your design solutions
- Work closely with engineers, PMs, and business stakeholders to drive the end-to-end design process in your initiatives
- Analyze qualitative (user feedback, CS tickets) and quantitative data (feature usage, user behavior) to help inform the broader product roadmap
- Help our product teams capture and share their learnings across teams to continually refine and iterate our features
- Do whatever it takes to make Xendit succeed
You may be a good fit if you
- Have at 3-6 years of experience in a product design role including designing for web and mobile applications (or any relevant experience).
- Have the ability to work in a collaborative and fast-changing environment, in a team and individually.
- Possess a good understanding of the design thinking process and are able to use frameworks to diverge and converge to a good design solution
- Focus on not just understanding your customer, but also have strong commercial awareness of how your designs impact business outcomes as much as they impact the customer experience
- Make the best of tools accessible to you (customer journey map, empathy map, data, user interviews) and work well with limited resources to still be able to derive deep customer insights that inform your design solutions
- Are proficient in using any of the following: Sketch/ XD/ Figma (But we use Figma)
- Understand the importance of research and have the ability to conduct usability tests, user interviews, synthesize findings, and put together actionable output and suggestions for implementation
- Have a good eye on colours, a basic understanding of colour psychology and interactions on emotions
- Speed to good quality output: Able to put together low-fi sketches, mid-fidelity wireframes to high fidelity mockups for review, within a reasonable timeframe
- Are a self-starter, thrive on autonomy and have proven you can push towards a goal by yourself, and execute well under pressure
- Communicate well across teams
Bonus points if you have
- Worked in the Financial Services sector or understand how payments work
- A background or educational qualifications in Human-Centred Design / Interaction Design
- Worked for a high growth start-up before
