Senior Partnerships Specialist (Key Account Management)

Responsibilities

• Develop a keen understanding of our products, services, and operations processes to support our clients’ needs
• Comfortable working with large datasets to generate reports for regular monitoring of account performance
• Ensure achievement of performance standards on a day to day basis, including but not limited to ensuring operational escalations and issues are handled in a timely manner
• Proactive in coming up with preventive measures and / or solutions to maintain positive customer experience
• Intimately involved in mega online sales campaign preparation and execution such as 11.11., Black Friday / Cyber Monday, 12.12., etc.
• Retain and grow accounts by identifying growth opportunities within each account
• Contribute to commercial discussions such as, but not limited to, contract negotiations and new service proposals
• Work closely with internal departments and stakeholders to identify and resolve any operational issues
• Data crunching through Metabase or Redash, analyse and identify potential areas of concern, in the interest of our merchants and also ninja van’s interests
• Work closely with internal stakeholders to develop SOPs to resolve issues
• Work with tech to ensure processes are scalable to shipper’s satisfaction
• Collaborate with various departments such as operations and tech to ensure seamless client onboarding, integration and successful implementation within the organisation
• Develop and maintain regular reporting mechanisms to track and communicate performance against objectives

• 2 years experience in an account management/client-facing role
• Strong analytical skills - comfortable working with large datasets, interpreting data, and presenting insights
• Strong reporting writing and presentation skills
• Strong communication and interpersonal skills to build relationships with internal and external stakeholders
• Degree, preferably with economics/financial knowledge
• Stakeholder management, finance and business acumen, strong Excel skills
• The ability to communicate in English and Mandarin is preferred