Deskripsi pekerjaan
We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure.
Job Description
- Manage a team of connectivity
- Develop & maintain core connectivity products
- Encourage other product teams to make their products available for connectivity partners via an API.
- Translate business needs into business opportunities that can be executed in small steps and prioritize them according to business value and impact.
- Able
- Handling clients’ questions on the product, implementation, and support of the API within an SLA time frame
- Handle implementation and certification processes for new clients
- Occasionally, work along during off-hours to understand and connect with development related issues with the API
- Work with various teams to ensure projects are pushed forward and completed
- Work on knowledge-based and understand articles to help troubleshoot client issues
- Oversee delivery of support requests and find areas to optimize
- Manage & oversee global chains & hotels onboarding utilizing switchers
Requirements
- Well knowledge and understanding of API, XML, and JSON is required
- IT background with expertise in OTA minimum 4 years
- Familiar with API design/development best practices and hospitality technology industry standards
- Strong commercial focus and prioritization skills
- Ability to influence internal stakeholders
- Fluent in English is required, other language is an advantage
- Excellent in problem-solving with clear logic and creative thinking
- Embraces challenges with a can-do attitude
- Ability to work independently and across diverse teams, regions, and time zones
- Ability to work coordinate resources efficiently and effectively between diverse teams
- Effective organizational, presentation, and time management skills
- Exceptional verbal, written, and interpersonal communication skills, with a proven ability to interface with people across all levels of the organization and with external stakeholders
