Gojek sedang merekrut seorang
Senior Lead Internal Communications
Loker ini dibuat lebih dari 2 bulan yang lalu
About the Role
Supporting Head of Internal Comms in actualizing Gojek’s objective of becoming a powerful global brand and world-class workplace through excellent internal communications practices and programs and interdepartmental collaboration that inform and engage employees at all levels.
What success looks like:
- Increased employee satisfaction toward Gojek internal communications practices and transparent culture
- Improved information intake and engagement
- Measurement tools: eNPS score, HR/PAC employee survey, townhall surveys, and focus group discussion results
What You Will Do
- Responsible for helping to manage HQ Internal Comms Center of Excellence in close coordination with Head of Internal Comms, including but not limited to:
- Ensuring standardization of internal comms metrics across all Gojek business units in all operating countries through the development of internal policies/playbooks
- Executive comms including emails and departmental townhall support, plus local internal campaigns and other comms, as well as amplification of global comms/campaigns (global campaigns, anniversary, etc.)
- Coordination with all corporate and PDG functions on the development of internal comms content for distribution on internal comms channels (e.g., business round-ups, organizational programs/announcements, town halls, etc.)
- Internal channel and content development, management, monitoring, evaluation, and content development through channel innovation and optimization, namely oversight of Life at Gojek email account management, Zoom, Slido, Slack, plus a new intranet project
- Supporting India Internal Comms in coordination with Internal Comms Lead for India and India leadership, including but not limited to: India townhall narrative and talking points, Head of India emails and year-end message, Senior organizational announcements, Special projects (anniversary, etc.)
- Coordinating with international markets on internal comms through close collaboration with International Comms
- Assisting with high-level special projects that are urgent in nature (e.g., rebranding, crisis, etc.)
- Main stakeholders: Chief People Officer HR/PAC teams on employee engagement and communication initiatives, Chief Information Security and Chief Information Officer and their teams for comms, channel assessment, and technical support, Head of India and India senior leadership team and senior People Partners, other Corporate Affairs teams: Chief of Corporate Affairs, Corporate Communications, International Comms, Strategy, etc, other senior leadership (head of product, head of the function; PDG and corporate).
- Select PICs from PDG and corporate teams
What You Will Need
- Excellent English and native Bahasa (written and spoken), as determined through Gojek written assessment and interview
- At least 7 years of experience in comms or related area
- Strong writing, communication, presentation, project management, and people engagement skills; managing up capability; multitasking proficiency; vendor management; crisis experience; and alignment to a fast-paced speed of business
- Challenges: managing senior stakeholders; assisting with high-level special projects; developing company comms with short runways and multiple stakeholder involvement/approvals; continuing to build on an Internal Comms foundation for Gojek
About the Team
We are a small yet mighty team, where the contribution of each member is paramount to our overall success. We learn by doing, by asking questions, by rising from failures, by exploring and implementing new ideas of excellence, and by depending on each other.
We work directly with CEOs and senior leadership across Gojek as well as GoTo Group - one of the few teams in the org strategically positioned to do so - to create a culture of transparency and information sharing. And collaborating across the various teams in our org is something we do daily - there is no shortage of meeting new colleagues!
Keeping employees informed and motivated is our goal, and we do this by creating informal yet informative townhalls, devising clear and catchy emails, and building a comms bridge between leadership and the org teams. In short, we create internal materials that you’d want to read and see.
Come and join our huddle!
P.S. And yes, we have team Happy Hours! They are a respite from the busy workday and enjoy each other’s company.
About Gojek
Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.
Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo Financial
GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.
GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.
Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
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