Deskripsi pekerjaan
What you will be doing
- Provide support for all IT related system and equipment to employees across all branches and warehouses in Malaysia
- Areas of support includes PC hardware, PC applications, printers/multifunction devices, network, server applications and all areas covered under IT
- Work on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems efficiently
- Ensure IT initiatives comply and are aligned with IT Policy and corporate standards. Facilitate engagement with corporate Regional / Global IT Teams (Security, Network, and Client Serves organizations) as needed. Participate in implementation & rollout of IT Projects.
- Provide onsite support as needed for the coordination of Corporate IT initiatives such as PC refresh, LAN/WAN upgrades, and wireless network upgrades
- Install and maintain computer software on users’ devices s such as Microsoft Windows and Microsoft Office Suite, Antivirus, Malware protection and take appropriate measure to protect Business from Cyber-attacks.
- Contribute to continual service improvement by assisting with Standard Operations Procedures creation, maintenance, and compliance
- On occasion, may perform off-hours maintenance and deployments for system releases and/or provide 24x7 support to maintain service availability or to meet customer SLAs.
The successful candidate
- Bachelor Degree or higher in Computer Engineering, Computer Science, Information Technology, Telecommunication, MIS or related fields
- At least 5 years’ experience in information technology
- Experience in IT project Implementation
- Strong background in information & network infrastructure and security
- Good knowledge of IT management, infrastructure, security, budget and purchasing
- Good analytical skill with problem solving, decision making and planning skills
- Good leadership, service mind, responsible, positive attitude and able to work under pressure
- Good communication in English and local language
You will enjoy
- Dental
- Medical
- Parking
- Birthday Leave
- Festival Leave
