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SENIOR CLIENT SUCCESS MANAGER
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About Lamudi
Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach. Lamudi.co.id is a property technology company that aims to enable and support all parties along the property seeking, buying, and selling process from our range of products and services.
About the Challenge
Are you a born leader? Are you organized, detailed, multitasker, and service-oriented? Are you digital savvy, meaning you are able to quickly master new technologies and in particular digital media?
We are currently in the process of looking for a Senior Client Success Manager to join our growing team. You will be our front-line in supporting our big B2B clients. You will play a critical role in ensuring client success by collaborating with cross-functional teams to develop and execute engaging multi-channel marketing campaigns. You will be a generalist, a project manager while also maintaining client relations.
About Lamudi
Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach.
What a day at work for you will look like:
- You will ensure personal development of your team by conducting needed training for your team improvement.
- You will work closely with the Business Development team to successfully onboard new clients and help develop effective digital marketing campaigns
- You will ensure priority and manage multiple complex projects concurrently
- You will understand client needs and requirements, making a plan to meet all the client requirements and making sure the internal teams execute your plan
- You will carry out some 'hands-on' elements such as analyzing and drawing insight from creative teams, performance marketing, and content teams
- You will analyze client campaign performance, prepare and give presentations to the client to discuss results
- You will analyze and optimize the campaign to generate growth, and ensure the highest level of client satisfaction
Is this you?
- A captain: someone who knows how to run a tight ship > with a high sense of responsibility and commitment
- A client success mindset: is able to demonstrate outstanding account management skills and understanding of the needs of the customer
- Ambitious and self-driven: leads by example, brings the fire to work evey single day.
- Well organized & structured working style
- A mentor: someone who can function as a sparring partner and teacher at the same time
- A bachelor degree from reputable Indonesian university or foreign university
- Minimum 5 years experience in account management and/or 3 years experience in project management
- Minimum 1 year leadership experience
- Experience as top performer in previous account management role with good client's retention/renewal rate result
- Excellent communication skill both Indonesia and English
- Excellent objection handling and negotiation skill
- Excellent B2B relationship building skill
- Excellent analysis skill / high level critical thinking
- Excellent problem solving skill
- Strong ownership and commitment for helping each client to reach maximum success point in the project
Our selection procedure in a nutshell
The position reports to Senior Client Success Manager. During the interview process you will meet him/her, as well as a few business stakeholders and Management Team members.
If you want to become a part of our highly motivated, international team, please click on the 'Apply Now' button to send us your application! We are looking forward to hearing from you!
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