Senior Business Operations Executive

What You’ll Be Doing

• Build, optimize, and drive adoption of systems and data dashboards for the Operations team
• Implement short-term work-arounds to solve immediate pain points, while simultaneously building and implementing long-term, sustainable solutions 
• Drive  100% CRM adoption across the sales teams, such as Hubspot; collaborate with tech and product team to roll-out in-house applicant tracking software
• Build data visualization systems for pipeline management and conversion funnel metrics
• Build real-time data dashboards to monitor sales team performance and efficiency metrics (e.g. time-to-fill, fill-rates)
• Synthesize business intelligence to provide critical business insights for the Operational Excellence function
• Partner with and support country leads to identify operational problems proactively and accurately diagnose root causes
• Define and execute systems and processes to solve these problems, creating scalable solutions when possible
• Increase operational efficiency by 2x-3x through automating and streamlining manual processes, introducing enhanced SOPs, “Kaizen” methodologies,  etc. 

Why You Should Join Us

• You live and breathe operational efficiency, and have a history of driving efficiency improvements 
• You excel at analyzing large quantities of data, accurately diagnosing root cause problems, and leading operational changes to drive business results (SQL, tableau, excel experience ideal) 
• You have some experience in building systems, business process transformation,  and optimizing processes; a history of “hacking together” systems for automating data collection and analysis, as well as building long-term sustainable systems architecture (e.g. integrated data model, CRMs, ERPs)
• You love data analysis and problem solving, but equally thrive on rolling up your sleeves into the nitty gritty of execution and driving end-to-end improvements 
• You have the ability to work with a high degree of urgency without sacrificing attention to detail
• You thrive working cross-functionally and are comfortable managing various workstreams simultaneously
• You are a people person who has a high degree of empathy and a strong ability to influence key stakeholders 
• You’re a strong communicator who can clearly articulate analytical findings

Who We Are Looking For

• 4-5  years of experience in Operations/ BizOps, Data Analysis, Business Process or Digital Transformation, Management Consulting, or a similar role  
• Must-haves: 
• Self-starter 
• Strong analytical and problem-solving skills
• Strong people skills 
• Strong data analysis skills (adept in excel, SQL, tableau, etc.) 
• Strong excel modeling and PowerPoint skills
• Nice to haves: 
• Prior experience driving CRM or system roll-out
• Prior experience leading business process transformation initiatives 
• Prior experience at the intersection of data and operations