Senior Account Manager - Online Sales

What You Will Do

• Act as the lead point of contact for all account matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed
• Resolve account issues and complaints
• Plan and present reports on account progress, goals, and periodic initiatives to share with team leaders and peers on a regular basis
• Provide full visibility into the sales pipeline at every stage of engagement, and take the account into the next level by increasing Midtrans’ share in online payments
• Develop a strong understanding of the e-commerce market and be the first person that a client calls for escalation
• Work closely with the Partnership and Banking teams to ensure rapport and collaboration between partners and clients
• Responsible for administrative duties, such as preparing reports, preparing price quotes, maintaining and approving the entire agreements and forms

What You Will Need

• Bachelor’s degree in Business Management, Sales, Communication or related academic area
• A minimum of 6-7 years of experience in business management, sales, or project management is mandatory; Prior experience in e-commerce and managing key accounts will be a plus point
• Fluency in both Bahasa and English is required
• Able to multitask, prioritize, and manage time efficiently
• Ability to negotiate, persuade and influence others
• Excellent interpersonal, communication, presentation and analytical skills
• Proficient computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills
• Proven ability to maintain projects and maintain effective relations with accounts or partners