Sales Assistant Coordinator (Lead Pixie) Store AEON Mall BSD

About us

Love, Bonito is the leading vertically integrated, omni-channel womenswear brand in Southeast Asia today. Officially founded in 2010, we have grown to over 300 people strong and are proudly headquartered in Singapore with an omni-channel presence in Indonesia, Malaysia, and a retail franchise in Cambodia. In addition, we ship internationally to 19 countries including Australia, Brunei, Cambodia, Canada, China, Hong Kong SAR China, Indonesia, Japan, Macao SAR China, Malaysia, Myanmar, New Zealand, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan (Republic of China), United Arab Emirates, United States of America, and Vietnam.

We recently clinched US$50million for our Series C funding and have plans to venture deeper into and beyond fashion, to be a true life partner for the everyday Asian woman.

The Team

The Love, Bonito team is made up of a passionate, dynamic, innovative, and fun-loving pool of individuals! From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talent with one unified focus - our customer, the everyday Asian woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet thoughtful approach in creating the right experiences, products, and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless, and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

The Role

You will play an important role in building our retail business unit and representing our brand to the masses. You are responsible for creating sales reports, checking and receiving products, managing the stocks and inventory audit. You are also responsible to lead some of your co-workers in hope to have the best customer experience on the floor. Reporting directly to Area Supervisor, you will be integral to the success of Love, Bonito especially as we go into hyper growth over the next few years.

Main Responsibilities

• Under the supervision of the Area Supervisor, support in day-to-day leadership, and key areas of store operations.
• Oversee daily and weekly deliverables such as the store checklist and inventory checklists.

• Work to lead store sales performance and customer service excellence.
• Lead 4 brand pixies (sales assistant) under your wings! This includes assigning targets (sales, traffic, conversion rate, etc.) to your brand pixies, and delegating work, encouraging, and providing feedback to the team and acts as the outstanding "go to" person.

• Oversee staff members to provide the best guest experience, and play a hands-on role on the sales floor.
• Provide a seamless shopping experience and ensure that all merchandise are available in all colours, sizes, and quantities on the floor and keep store visuals (displays, floor area, storage area, fitting room) pristine and top-notch on a daily basis.
• Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock-take exercises.
• Cashiering duties using the POS system to process payments and close accounts for the closing shift.
• Proactively acquiring knowledge regarding company general information, fashion news, new product information, customer feedback and staff communication.
• Develop compulsory reports to track store’s performance. (sales target, traffic, conversion, AOQ, AOV, etc)
• Establishing a good relationship with our customers to create a positive shopping experience to retain our customers.
• Deal with all issues that arise from our customers (complaints, grievances etc).

Requirements & Experiences :

• Female, minimum 17 years old
• Minimum 1 year's experience in a retail leadership role, or equivalent
• Good working knowledge of Ms. Word, Excel, Google Drive, and POS payment system.
• Ability to communicate in English is preferred (expected to have foreign tourists in our store!).
• Able to represent Love, Bonito’s unique proposition.
• Willing to be placed in any Love, Bonito’s chosen work location.
• Able to get things done effectively and professionally.
• Trustworthy and take a great responsibility in fulfilling all the tasks given.
• Able to work both independently and collaboratively with various teams.

What you should be :

• A Love, Bonito brand enthusiast with a contagious passion to deliver the Love, Bonito guest experience.
• Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion.
• A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren't afraid to approach you either!
• A leader with a proven record of training, coaching, and developing a team of co-workers.
• A performance-driven professional that drives sales and achieves results for the business through training initiatives.
• A dependable leader who is open to giving and receiving feedback, and is always hands on deck together with the rest of the team.
• An insightful problem solver who proactively innovates to improve systems and operations.
• Able to execute strong analytical skills to improve store performance, targets, and matrix on a daily basis.
• Someone who loves to interact and build relationships with people, communicating in both Bahasa Indonesia and English!