RM Quality Project Lead

Job Description

• Lead the RM Quality Project, including but not limited to: 
• Research into how to improve quality of RM from multiple angles (KPI, QA, work processes, hiring & onboarding, etc)
• Coordinate with other teams to get data, understand pain points, and execute initiatives
• Present project background, progress, issue, and solutions to upper management
• Assist in other ad-hoc projects

Requirements

• Min 7 years of work experience
• Experience in handling min 10 people
• Experienced with business development or category management; experience in e-commerce and growth / strategy related roles is a plus.
• Structured, process-oriented, customer service focused and has strong operation sense
• Strong analytical and conceptual thinking; able to breakdown big picture ideas into smaller actionable items
• Strong project management skills
• Good communication and presentation skill 
• Proficiency in using PowerPoint
• Proficiency in English is preferred.