Risk Operations Analyst
Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia, the Philippines and Malaysia. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.
About the Job
We are looking for a Risk Operations Analyst to perform various merchant risk management activities at Xendit, including investigation of merchant-related risk alerts, reviewing and deciding on merchant requests for activating features and channels, updating transaction privileges, responding to risk-related queries from merchants and internal and external stakeholders, and managing other operational matters such as chargeback responses.
The role requires a strong ability to independently assess the context of the situation and alerts and apply sound judgment to decide the right course of action. This person needs to be proactive and have the acumen to apply risk management principles in varied situations. An ability to follow the standard operating procedures, owning the tasks and cases end to end, and the drive to bring cases to conclusion will be important requirements for this role.
The role will involve communication with teams across Xendit and with external partners and merchants. There will also be multiple priorities to manage. Clear and precise communication skills will be required as well as the ability to independently craft recommendations to senior stakeholders using risk protocols and SOPs instead of seeking constant direction.
Minimum Qualifications
- 2+ years of experience in risk management, investigations, customer service, or back-office operations, preferably past experience on handling chargeback operations
- Understanding of risk concepts and experience with common risk metrics
- Ability to conduct basic data analysis and structure the investigations in an organized way
- Demonstrated ability to own the tasks and drive to conclusion
- Excellent communication skills and good English language skills
- Ability to understand and follow the standard operating procedures and risk protocols
Preferred Qualifications
- Bachelor’s degree
- Experience with risk operations and conducting investigations and assessments
- Familiarity with Cards Products
- Strong desire to learn and agility to apply basic concepts to multiple situations
Responsibilities
- Follow the SOPs and conduct investigations of various risk alerts and cases
- Follow the SOPs and manage daily chargeback operations including coordinating with multiple bank partners, internal stakeholders, and merchants
- Manage weekly chargeback reporting
- Independently coordinate with multiple internal and external stakeholders to drive the investigations to conclusion
- Assess requests from merchants and internal stakeholders for enabling various channels and features
- Receive and respond to queries and ad-hoc requests from various internal partners
- Conduct operational activities such as chargeback responses, onboarding due diligence, etc. as needed
- Be a team player and take on multiple roles as required to benefit the business
- Do whatever it takes to make Xendit successful
