Coda Payments sedang merekrut seorang
Risk Associate (Fraud and Chargeback)
Loker ini dibuat lebih dari 2 bulan yang lalu
What we do
Founded in 2011, Coda Payments (“Coda”) is the leading provider of secure, cross-border monetisation solutions for digital products and services in more than 60 markets. Through our three services: Codashop, xShop, and Codapay, we help top digital content publishers worldwide such as Activision Blizzard (Call of Duty: Mobile, Diablo Immortal), Riot Games (VALORANT, League of Legends: Wild Rift), Moonton (Mobile Legends: Bang Bang), Garena (Free Fire), Tencent (PUBG Mobile), beIN, Bigo Live, Tinder, and Viu to monetise their content and unlock new revenue streams.
Headquartered in Singapore, Coda has 11+ offices and 35+ remote locations worldwide. To date, we have over 500 employees of 42 nationalities working together towards the same mission: to offer our customers the best value, experience and entertainment every day, without fail.
In 2022, we have also been named the 5th fastest growing fintech company in the APAC by the Financial Times, the 13th fastest growing company in Singapore by the Straits Times, and a Technology Pioneer by the World Economic Forum.
Working at Coda
Life at Coda is fast-paced, challenging, and fun. As a rapidly growing global company, we’re always looking to step up and adapt to changes quickly; there is never a dull day at Coda.
Nonetheless, we value work-life balance as much as you do. At Coda, remote and flexible working arrangements take centre stage for Codans to work smartly and have autonomy in how they work.
We make things happen in the most impactful and effective manner. We are looking for someone eager to initiate new ideas, hungry to contribute more, derives satisfaction from team wins rather than individual ones, and values integrity. If this sounds like you, you will fit perfectly into our Coda team!
Responsibilities
- Payments dispute handling received from different payment channels within specified SLA without fail with considerable margin of error.
- Define, review and amend Risk Operations SOPs for different workflows
- Respond to internal/external Payment escalations and provide support
- Risk Investigation of payments identified by Internal/External channels as potential risk
- Collating Fraud MO based on Risk Investigation and providing insights along with Risk Rule recommendation to the Risk Analyst
- Build training materials for new joiners in Risk Operations and train them
- Provide adhoc support to Compliance for reviewDefine success metrics for Risk Operations and work with Risk Analyst for tracking them
- Act as a communicator/translator between Customer Support and Risk Business to provide the 2nd level of investigation support.
Requirements
- You have 3+ years of experience in Risk Investigation/Operation work
- Attention to detail and identifying underlying patterns of Fraud
- Strong organisational, communication and project management skills
- Working proficiency in Dispute management , evidence templating etc.
- Working experience with at least one Payment channel portals.
- SQL query knowledge is a plus.
We are an equal opportunity employer and do not discriminate based on gender, race, age, religion, disability, or other local protected class. We are committed to cultivating an inclusive environment for all employees, and we welcome the diversity that you will bring!
We are sorry to inform you that only shortlisted candidates will be notified as we may be overwhelmed by the number of applicants coming into our system; hence if you do not get a reply from us - don’t give up on us just yet!
We encourage you also to check out our career site at https://www.codapayments.com/careers - we may have other suitable openings for you.
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