Retail Manager - Parfums Christian Dior

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermès, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents which shapes the face of luxury beauty, and delight consumers daily across our growing footprint of 15 markets. Come join us now.

L Beauty is a joint venture between LVMH Fragrances & Cosmetics and LUXASIA for the distribution and business development of some of its Beauty brands in South East Asia. The portfolio of L Beauty comprises of Benefit Cosmetics, MAKE UP FOR EVER, Fresh and Parfums Christian Dior.

BRAND: Parfums Christian Dior (www.dior.com/en_id/beauty)

THE CONTEXT

Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. Our House is an open and highly-focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves.

By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent.

To go further, with Dior. 

YOUR MISSION

Retail Sales Development

• Drive sales performance for all stores/counters to reach the target set by the management.
• Manage healthy stock inventory at all counters.
• Compile monthly sales reports to management (commercial lines including new launches).
• Communicate competition’s marketing activity to management.

Management of Sales Forces

• Ensure that BCs follow the Dior art of selling and express Dior Brand values through customer service.
• Motivate, evaluate and retain a dynamic sales team and build team spirit.
• Improve BC productivity and ensure development of BCs through regular coaching sessions and counter visits.
• Co-operate with training team to ensure BCs attend the mandatory training courses.
• Initiate and execute local incentive programs.
• Recruit the best qualified counter managers and BCs.
• Propose and work closely with Sales Manager on BC development plan to increase knowledge and skills.
• Propose and work closely with Sales Manager with regards to manpower allocation by store.
• Plan and control expense budget pertaining to retail activities (transportation, atrium miscellaneous expenses etc).
• Ensure sufficient manpower coverage at assigned counters.

Brand/ Image & Merchandising Execution

• Enhance Dior Brand Image through visual, merchandising, BC grooming and POS activities.
• Enforce strict and regular control of POS Merchandising, decoration and operating conditions up to PCD standards and following central guidelines.

Promotion/ Animation Management

• Supervise and execute the promotional activities formulated by Marketing department.
• Ensure preparation prior to the event/ animation and compile the feedback report after each event.
• Ensure sufficient manpower coverage at each event/ animation.

Retail Execution and Coordination

• Take ownership of any retail projects.
• Ensure counter teams’ consistent daily use of tools and operating standards.
• Monitor progress and review counters' results with CMs/ counter heads.
• Conduct annual performance reviews for BCs.

Mystery Shoppers Survey

• Ensure close follow up on action plans in order to improve D.I.O.R indicators of assigned counters.

WHO YOU ARE

• At least 5-8 years/experience in retail/operations at supervision level and already managing a team.
• Excellent knowledge/ experience in retail business.
• Strong leadership and people management skills.
• Experience in building effective teams.
• A result-driven high achiever with ambition, motivation and dynamism.
• Self- motivated, down to earth and willing to learn.

KEY COMPETENCIES

• Strong interpersonal & communication skills
• People-oriented supervisory skills
• Customer and sales focus
• Strong negotiation and analytical skills
• Highly organized and able to multi-task

WHAT CAN WE OFFER?

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses. 

So, How Far Will You Take Dior?