Retail Area Supervisor

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The Role

You will be responsible for operational and customer excellence, training and people development, and financial profitability for a cluster of stores. Through an establishment of a positive culture, clear expectations and policy, and procedural implementation - the Area Supervisor is expected to actively engage and collaborate with all stakeholders to develop operational efficiency and scalability. This role will be integral to the success of Love, Bonito especially as we continue to expand our retail reach in Indonesia over the next few years. Reporting directly to the Retail & Customer Excellence Manager, you will analyse, interpret, and report operational business results to ensure that the overall success of a cluster of stores is attained.

Team Management & Leadership

• Meet group and company KPIs by leading, coaching, and mentoring a team of Stores in Charge to strongly believe and live out the LB vision and mission.
• Inspire and motivate entire store teams to work towards a collective goal through a close partnership with the leadership teams in each store.
• Continuously conduct succession planning for all stores by external hiring, or foster internal career development and growth by building the skills and capabilities of existing team members.
• Champion employee engagement and promote a collaborative and inclusive environment for a robust team of Part Time and Full Time pixies.
• Ensure compliance with the company’s policies and stance on people and operational guidelines.
• Deal with all issues that arise from staff or customers (complaints, grievances etc).

Retail Performance & Operational Excellence

• Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic, and optimise profitability.
• Oversee general store administration and ensure compliance with policies and procedures by auditing various operational aspects of the store.
• Develop, improve, and optimise retail processes to increase productivity and ensure efficiency in all store operations aspects.
• Proactively monitor store inventory levels and ensure the highest level of inventory accuracy by making sure that the relevant stores are prioritising and ordering inventory as required.
• Ensure sound preparation work has been completed and facilitate Stock Taking exercises at several intervals in the year.
• Maintain outstanding store conditions and work closely with the Visual Merchandising team to optimise layout and displays in-store; support brand and visual campaigns of new tacticals and launches, and develop strategies to enhance future sales.
• Set standards and objectives for store teams to ensure a seamless and smooth customer experience; inspire and enable the team to provide a top notch and considerate service to all customers through training and mentoring.
• Ensure resolution of escalated complaints and assist in customer recovery where appropriate.
• Conduct manpower resource planning for all stores; manage shift schedules, and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality.
• Undertake sound financial management to ensure stores are profitable and stay within budgets; provide reports and resolutions to ensure an efficient resource usage to increase profitability.
• Collaborate closely with Retail Expansion & Development Project for the brainstorming and execution of campaigns, events, improvements, and store openings.
• Collaborate closely with Retail Trainer for self development of the store team members to achieve the best customer experience.
• Initiate the Marketing plan to improve the sales, gain awareness.
• Work closely with Visual Merchandising to execute the marketing plan and analyse the result.
• Identify business opportunities and actively engage in anticipating business impact or roll out plans; provide input in developing effective and scalable solutions to improve operational efficiency.
• Report to senior management on progress and issues by constantly evaluating performance using key metrics and address issues to improve it.
• Assist in the preparation, presentation and subsequent achievement of Retail's P&L.
• Support the Retail & Customer Excellence Manager in the overall management and strategic direction of the stores, assuming the responsibilities of the Retail & Customer Excellence Manager in her absence.

Requirements & Experiences :

• Minimum 5 years of experience in the retail industry, preferably in fast fashion.
• Minimum 3 years of experience in managing a retail team(s) - both front and back of house.
• Extremely customer-centric and genuinely enjoys serving and getting to know customers better.
• Strong leadership and interpersonal skills, able to motivate and lead the retail team.
• Numerate and tech-savvy.
• Able to work a schedule that reflects the business levels and needs of the stores.

What You Should Be :

• A Love, Bonito ambassador who believes in and embodies our culture and core values.
• A passion and genuine love for people; you are a strong leader and are passionate about training, coaching, and mentoring a strong team of 100 people.
• A performance-driven attitude with a hunger and thirst for results and sales.
• A high degree of professionalism, work ethic, judgement, and keen attention to detail.
• Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders.
• A good team player, a self-starter, decision maker, gap spotter, captain of the ship.
• Technical knowledge in all operational aspects of the store, including but not limited to inventory management, sales and cash management, merchandising, roster building, staff training and coaching, stock taking, and recruitment.