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Reservation Supervisor | Delonix Hotel Karawang

We are seeking a dedicated and detail-oriented Reservation Supervisor to join our team. In this role, you will be responsible for overseeing the reservations department, ensuring a seamless booking process and providing exceptional customer service to our guests.

Summaries of responsibilities:

  • Oversee the daily operations of the reservations department to ensure smooth and efficient booking processes.
  • Assist guests with their reservation needs, including changes, cancellations, and special accommodations.
  • Provide exceptional customer service by addressing guest inquiries and resolving issues in a timely manner.
  • Monitor room availability and rates, and accurately input and manage reservation data in the Property Management System (PMS).
  • Work closely with the front desk, sales, and marketing teams to ensure seamless communication and guest satisfaction.
  • Adjust rates and availability on OTA platforms as needed, based on demand and revenue management strategies.
  • Analyze booking trends and provide recommendations to optimize revenue and occupancy levels.
  • Past experience working in a similar role Minimum 1 year
  • Proficient in PMS OPERA and OTA / B2B Extranet ( Must )
  • Familiar with Channel Manager , Google suite and Microsoft Office
  • Ability to work well in a team
  • Excellent listening & communication skills
  • Multitasking & organizational ability

Silakan referensi bahwa Anda menemukan lowongan kerja ini di Fungsi.id, ini membantu kami mendapatkan lebih banyak lowongan kerja berkualitas di sini, terima kasih!
Jenis kontrak
Full Time
Lokasi
Tanggal posting
30 September, 2024