Reservation Attendant

We are looking for a Reservation Attendant to manage reservations and provide information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

• Experience with hotel reservations software, i.e Opera, SAP
• Understanding of how travel planning websites operate, like Booking and TripAdvisor