Reservation and Communication Supervisor | AYANA Komodo

AYANA Hospitality is a renowned company in the hospitality industry, known for providing exceptional experiences to our guests. We are currently hiring a Reservation and Communication Supervisor for our AYANA Komodo resort in Indonesia. As the Reservation and Communication Supervisor, you will be responsible for overseeing the day-to-day operations of the reservations team and ensuring clear and effective communication with guests and internal stakeholders.

Responsibilities

• Supervise the reservations team and ensure smooth operations.
• Process and coordinate guest reservations, ensuring accuracy and timeliness.
• Handle guest inquiries and provide exceptional customer service.
• Support the Reservation Manager in monitoring room inventory and availability.
• Assist with communication initiatives, including managing digital presence and engaging with guests on social media platforms.
• Collaborate with internal teams such as Sales and Front Office to ensure seamless guest experience.
• Resolve any guest complaints or issues to ensure guest satisfaction.

• Bachelor's degree in hospitality, business, or related field preferred.
• Prior experience in reservations or customer service in a hotel or resort setting.
• Demonstrated ability to lead and supervise a team.
• Excellent communication and interpersonal skills.
• Proficiency in reservation systems and MS Office Suite.
• Fluency in English and Bahasa, both written and spoken.
• Strong attention to detail and organizational skills.
• Passion for providing exceptional service and creating memorable guest experiences.